Charlie, a manager at a textile company, is bothered by a lack in quality of products manufactured by his company. Charlie hopes to infuse quality into the company through continuous improvement by involving everyone who works there. This describes which control philosophy?
A) Balanced scorecard
B) Six Sigma
C) Continuous improvement
D) Total quality management
E) Open-book management

Question

Quizplus · Accepted Answer

Total quality management (TQM) is a control philosophy that focuses on continuous improvement and involves everyone in the organization to enhance the quality of products and services.

Charlie, a Manager at a Textile Company, Is Bothered by a Lack