Contingency factors that can influence the success of a total quality management (TQM) program in a positive way include all of the following except:
A) tasks make great skill demands on employees.
B) TQM serves to enrich jobs and motivate employees.
C) problem-solving skills are improved for all employees.
D) participation and teamwork are used to tackle significant problems.
E) managers wait for big, dramatic innovations.

Question

Quizplus · Accepted Answer

The statement "managers wait for big, dramatic innovations" suggests that there is a lack of commitment or understanding towards the gradual and continuous improvement approach that TQM promotes. This goes against the principles of TQM, which emphasize the importance of small, incremental improvements and involvement from all levels of the organization. Therefore, this factor would have a negative rather than a positive influence on the success of a TQM program.

Contingency Factors That Can Influence the Success of a Total