The quality of service following a sale is rated by CEOs as one of the most important contributors to a firm's profit and growth

Name: The quality of service following a sale is rated by CEOs as one of the most important contributors to a firm's profit and growth
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Question

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According to a study by the Harvard Business Review, CEOs ranked the quality of service following a sale as the second most important factor contributing to a company's profit and growth, after the quality of the product or service itself.

The Quality of Service Following a Sale Is Rated by CEOs