As a rule, customers do not buy products or services, they buy a set of benefits that address their problems.
Correct Answer:
Verified
Q29: Research indicates that customers generally express at
Q30: The first step when handling buyer concerns
Q31: Voicing product concerns often indicates that a
Q32: Which of the following skills are used
Q33: It is usually necessary to establish rapport
Q35: When engaging in an enterprise type customer
Q36: Most buyers volunteer to buy without the
Q37: "Recognition by one's boss" is an example
Q38: Research has shown that there is no
Q39: The quality of service following a sale
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