the post-interaction phase of the selling process includes:
A) reducing post-purchase anxiety.
B) making sure the order is delivered on time and the customer is satisfied.
C) cross-selling and up-selling.
D) both a and b above.
E) all the above.

Question

Quizplus · Accepted Answer

The post-interaction phase of the selling process includes reducing post-purchase anxiety, ensuring timely delivery and customer satisfaction, as well as opportunities for cross-selling and up-selling, making all the options correct.

The Post-Interaction Phase of the Selling Process Includes