Which statement best reflects the advice given in your textbook about refusing requests?
A)Try to place the refusal in the middle of a paragraph or in a subordinate clause.
B)In the closing, refer to the bad news and apologize sincerely.
C)Always include sales promotion or resale information in your refusal letter.
D)Use words such as regret, sorry and unfortunately often so that the reader knows that you care.

Question

Quizplus · Accepted Answer

Refusing requests should be done in a polite and respectful manner. Placing the refusal in the middle of a paragraph or in a subordinate clause can soften the blow and show that the refusal is not the main focus of the communication. Other options given in the other answer choices are not appropriate or relevant for refusing requests.

Which Statement Best Reflects the Advice Given in Your Textbook