Which sentence best illustrates the advice your text gives about writing a negative message?
A)Because the watch was damaged, we will not be able to give you a full refund.
B)Although your GreenGrow LM96 lawnmower is no longer covered by warranty, I have enclosed a credit voucher of $50 toward the cost of having it repaired at the nearest authorized GreenGrow repair depot.
C)We're sorry that we cannot issue a refund for the full purchase price of the GreenGrow LM96. Please refer to the details of our warranty at www.greengrow.com.
D)If you had read and saved the warranty information included with the GreenGrow LM96, you would know that the lawnmower is no longer covered by our refund or replacement guarantee.

Question

Quizplus · Accepted Answer

This sentence provides a clear and empathetic approach to delivering a negative message. It acknowledges the issue and provides a solution by offering a credit voucher toward repairs. It also uses a polite and professional tone.

Which Sentence Best Illustrates the Advice Your Text Gives About