When you decide to apologize in a negative message, you should save the apology for the closing so that the reader will be left with a sense that you are truly remorseful.

Name: When you decide to apologize in a negative message, you should save the apology for the closing so that the reader will be left with a sense that you are truly remorseful.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Apologizing at the beginning of a negative message is more effective as it acknowledges the issue upfront and sets a tone of sincerity and responsibility.

When You Decide to Apologize in a Negative Message, You