Messages that break bad news should be written in a way that explains the bad news and retains goodwill at the same time.

Question

Quizplus · Accepted Answer

Messages that deliver bad news should always aim to be as clear and empathetic as possible while simultaneously preserving the relationship between the sender and receiver. This can be achieved through careful wording, focusing on solutions instead of problems, and showing empathy for the situation. Ultimately, the goal is to maintain a positive relationship and avoid damaging trust or goodwill.

Messages That Break Bad News Should Be Written in a Way