You should not admit blame in a negative message if it might prompt a lawsuit.
Correct Answer:
Verified
Q8: Following up a telephone call with a
Q9: Most readers will accept bad news more
Q10: Most readers will find it inappropriate and
Q11: When writing a bad-news collection letter, your
Q12: One important reason to begin a negative
Q14: The best-run businesses are less likely to
Q15: You work at a large manufacturing firm.
Q16: Most reputable businesses never grant questionable claims
Q17: When a business problem arises, it is
Q18: Messages that break bad news should be
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