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Business Communication Process Study Set 2
Quiz 5: Organizing and Drafting Business Messages
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Question 81
True/False
Paragraphs arranged in the direct plan start with supporting sentences and conclude with the topic sentence.
Question 82
Short Answer
The ____________________ organizational pattern is typically used for bad news, persuasive requests, sales letters, and sensitive messages.
Question 83
True/False
To be most effective, paragraphs in business messages should be limited to eight or fewer printed lines.
Question 84
Short Answer
The second phase of the 3-x-3 writing process includes researching, organizing, and ____________________.
Question 85
Short Answer
In the ____________________ organizational pattern, the main idea follows the details, explanation, and evidence.
Question 86
Short Answer
In the ____________________ organizational pattern, the main idea comes first, followed by details, explanation, or evidence.
Question 87
True/False
The sentence James responded to the inquiry is an active-voice sentence in which James acts as the subject.
Question 88
Short Answer
When you expect the audience to be pleased, mildly interested, or neutral, use the ____________________ pattern of organization.
Question 89
True/False
Sentences that average 20 words are most effective for business writing.
Question 90
Short Answer
____________________ is used by small groups to help generate ideas for writing tasks.
Question 91
True/False
The sentence Clara was accepted into an MBA program is an active-voice sentence.
Question 92
True/False
Marco uses Google for his research Stephanie prefers Yahoo is a run-on sentence.
Question 93
True/False
To achieve parallel construction, use similar structures to express similar ideas.
Question 94
Short Answer
When you expect the audience to be unwilling, uninterested, displeased, disappointed, or hostile, the ____________________ pattern of organization is appropriate.
Question 95
Short Answer
The ____________________ organizational pattern is typically used for routine requests and responses, orders and acknowledgments, nonsensitive memos, e-mail messages, informational reports, and informational oral presentations.