Question 1

The HUC has just arrived on the nursing unit.Which of the following tasks would take top priority?
A)Obtaining a laboratory result for the doctor
B)Ordering a stat CBC
C)Relaying a message to a patient's nurse that the patient is now in recovery
D)Transcribing a patient's routine orders

Accepted Answer

Transcribing stat orders would take top priority,and relaying the message to a patient's nurse would be next in priority.Some of these tasks can be performed simultaneously,as when an HUC orders stat laboratory tests while conveying a message to the nurse regarding a patient's return from surgery.

Question 2

During a medical emergency,a code or crash cart is required and would be located:
A)on each nursing unit or between nursing units.
B)in central supply.
C)in the pharmacy.
D)in the office of the director of nurses.

Accepted Answer

A code or crash cart is stored on each nursing unit or in an area between nursing units.

Question 3

A visitor approaches the nursing station when the HUC is extremely busy.The best response by the HUC would be to:
A)stop and assist the visitor immediately.
B)ignore the visitor until there is time to offer assistance.
C)tell the visitor that there is no time to offer assistance.
D)immediately acknowledge the visitor and provide assistance as soon as possible.

Accepted Answer

As a visitor approaches the nurses' station,immediately acknowledge that person's presence and provide assistance as soon as possible.

Question 4

A nurse asks the HUC to find out how much blood is required to perform a laboratory test ordered on a patient.The HUC would find this information in the:
A)laboratory manual (computerized or hard copy)
B)disaster manual (computerized or hard copy)
C)PDR (computerized or hard copy)
D)hospital formulary (computerized or hard copy)

Accepted Answer

A laboratory manual defines laboratory tests,specimen amounts,and collections required to perform tests.

Question 5

Reusable equipment that has been discontinued would be placed in the:
A)central supply closet.
B)clean utility room.
C)dirty utility room.
D)hall.

Accepted Answer

When the doctor discontinues treatment that requires the use of rental equipment,nursing personnel usually place the equipment in a dirty utility room,where it is kept until it is returned to the proper department for cleaning.

Question 6

The EMR with CPOE was newly implemented,and the doctors,along with all hospital staff,were informed by administration that all doctors' orders must be typed into the patient's EMR by the patient's doctor without exception.A week later,a doctor on staff insisted on handing the HUC a set of orders.The best response by the HUC would be:
A)"Could I assist you with the computer system?"
B)"What do you expect me to do with these orders?"
C)"You have to type these into the patient's EMR yourself."
D)"I will try to scan these orders into the patient's EMR,but I'm really not supposed to."

Accepted Answer

Tasks added to the duties of the HUC with implementation of the EMR and CPOE may include assisting doctors,nurses,and ancillary personnel with entering information and orders into the computer system.

Question 7

Supplies stored on a nursing unit vary depending on the:
A)staff doctor's choice.
B)specialty of the nursing unit.
C)staff nurses' choice.
D)cost of supplies.

Accepted Answer

Supplies stocked on a unit vary depending on the unit specialty;for example,a pediatric unit stocks diapers,bottles,and similar items,but an orthopedic unit stocks slings,sandbags,and other orthopedic items.

Question 8

A requirement of The Joint Commission (TJC)that improves quality at every level of every department for every function of the health care organization is:
A)CQI
B)ADT
C)CSD
D)NINP

Accepted Answer

CQI (continuous quality improvement),a requirement of TJC,is the practice of continuously improving quality at every level of every department for every function of the health care organization.

Question 9

Finding diagnostic test results (including the most current)when EMR or paper charts are used is similar because both:
A)require that the testing department be called.
B)require that the doctor be called.
C)may be located on the computer.
D)may be located on the patient's chart.

Accepted Answer

When EMR is used,diagnostic test results can be found by choosing a patient name and then choosing Summary.When paper charts are used,most diagnostic test results may be retrieved from the computer by selecting Laboratory results or Diagnostic imaging results and then selecting the patient's name.

Question 10

An HUC approached by a doctor requesting information regarding the transfer destination of a patient discharged 2 days earlier would find the information quickly by:
A)calling the HIMS department and asking them to look in the patient's chart.
B)looking in the ADT log book
C)locating the patient's nurse to provide the information.
D)locating the case manager to provide the information.

Accepted Answer

When a patient is transferred to another unit within the hospital,the date and time of transfer and the destination are written next to the patient's label in the ADT book.

Question 11

The hospital department responsible for repairing communication equipment is the:
A)maintenance department.
B)central service department.
C)HIMS department.
D)general maintenance department.

Accepted Answer

The HIMS department (health information management system department)would be responsible for the repair of communication equipment,such as computers and telephones;other repairs would be handled by the maintenance department.

Question 12

The HUC would use a notepad or memory sheet to:
A)record difficult-to-remember phone and pager numbers.
B)assist the HUC to remember difficult procedures.
C)list the tasks that the HUC is unable to complete momentarily.
D)list routine phone numbers.

Accepted Answer

A notepad or memory sheet next to the telephone may be used to record names and line numbers when more than one caller is placed on hold and to list tasks that cannot be completed at the moment.

Question 13

The purpose of a central supply discrepancy report is to:
A)determine the correct cost of items charged to patients.
B)find errors that are made by central services technicians in stocking supplies.
C)recapture items not charged to a patient but missing from the supply closet.
D)determine the quantities of supplies to be stocked on the unit.

Accepted Answer

The HUC may be given the responsibility of retrieving items not charged to a patient that are missing from the central services closet or locker.A common routine is for a technician from the central services department to take inventory of the items stocked in the nursing unit central service closet or locker and to replace used items each morning.A central service discrepancy report is a report that lists items that are missing from the supply closet or locker that were not charged to a patient.

Question 14

Saying no tactfully when asked to do additional work if there truly is not time is:
A)cause for dismissal.
B)a stress management technique.
C)cause to receive a written reprimand.
D)aggressive behavior.

Accepted Answer

Tactfully not accepting additional work that there is not time to accomplish is a stress management technique that may assist the HUC in dealing with stress.

Quiz 7: Management Techniques and Problem Solving Skills for Health Unit Coordinating

The HUC has just arrived on the nursing unit.Which of the following tasks would take top priority?

During a medical emergency,a code or crash cart is required and would be located:

A visitor approaches the nursing station when the HUC is extremely busy.The best response by the HUC would be to:

A nurse asks the HUC to find out how much blood is required to perform a laboratory test ordered on a patient.The HUC would find this information in the:

Reusable equipment that has been discontinued would be placed in the:

Supplies stored on a nursing unit vary depending on the:

A requirement of The Joint Commission (TJC) that improves quality at every level of every department for every function of the health care organization is:

Finding diagnostic test results (including the most current) when EMR or paper charts are used is similar because both:

An HUC approached by a doctor requesting information regarding the transfer destination of a patient discharged 2 days earlier would find the information quickly by:

The hospital department responsible for repairing communication equipment is the:

The HUC would use a notepad or memory sheet to:

The purpose of a central supply discrepancy report is to:

Saying no tactfully when asked to do additional work if there truly is not time is: