Question 1

Which process involves assessing the company's strategic needs, appraising the current performance of managers, and building skills of managers?
A)management development
B)performance management
C)strategic management
D)management by objectives

Accepted Answer

A)Management development is any attempt to improve managerial performance by imparting knowledge, changing attitudes, or increasing skills. The management development process consists of assessing the company's strategic needs, appraising managers' current performance, and then developing the managers.

Question 2

Lewin's change process consists of unfreezing, moving, and refreezing.

Accepted Answer

Psychologist Kurt Lewin formulated a model of change to summarize what he believed was the basic process for implementing a change with minimal resistance. Lewin's process consists of unfreezing, moving, and freezing.

Question 3

Succession planning is a type of management development program that focuses on planning and filling lower and middle-management positions.

Accepted Answer

Succession planning refers to the process through which a company plans for and fills senior-level openings rather than middle-management positions.

Question 4

Organizational development is usually characterized by the use of action research and the application of behavioral science knowledge.

Accepted Answer

OD usually involves action research, which means collecting data about a group, department, or organization, and feeding the information back to the employees so they can analyze it and develop hypotheses about what the problems in the unit might be. OD also involves the application of behavioral science knowledge to improve the organization's effectiveness.

Question 5

According to Kurt Lewin, in order for organizational change to occur, which stage must occur first?
A)unfreezing
B)moving
C)refreezing
D)freezing

Accepted Answer

A)Kurt Lewin's model of change indicates that unfreezing is the first step. Moving and refreezing are the next steps in the process.

Question 6

All of the following are on-the-job training methods used for managerial positions EXCEPT ________.
A)job rotation
B)action learning
C)case study method
D)understudy approach

Accepted Answer

C)Job rotation, action learning, and the coaching/understudy approach are managerial on-the-job training methods. The case study method is considered an off-the-job management training technique.

Question 7

Management games are considered an effective training tool because trainees are actively involved, and the activities help trainees focus on planning and solving problems.

Accepted Answer

Management games are effective. People learn best by being involved, and games gain such involvement. They also help trainees develop their problem-solving skills, and to focus attention on planning rather than just putting out fires.

Question 8

Which of the following enables management trainees to work full-time analyzing and solving problems in other departments?
A)management games
B)action learning
C)role playing
D)job rotation

Accepted Answer

B)Action learning programs give managers and others released time to work analyzing and solving problems in departments other than their own. The basics include carefully selected teams of 5 to 25 members, assigning the teams real-world business problems that extend beyond their usual areas of expertise, and structured learning through coaching and feedback.

Question 9

Eric is in a group with five other management trainees at Coca-Cola. Eric's group is competing against other management trainees at the firm in a simulated marketplace. Each group must decide how much to spend on advertising and how many products to manufacture over the next three years. In which of the following activities is Eric most likely participating?
A)on-demand learning
B)apprenticeship training
C)management games
D)behavior modeling

Accepted Answer

C)With computerized management games, trainees divide into five- or six-person groups, each of which competes with the others in a simulated marketplace. Each group typically must make managerial decisions related to advertising, production, and inventory.

Question 10

________ is an approach to organizational change in which the employees formulate the change that's required and implement it.
A)Action research
B)Succession planning
C)Organizational development
D)Participative talent management

Accepted Answer

C)Organizational development is a change process through which employees formulate the change that's required and implement it, often with the assistance of trained consultants.

Question 11

During the refreezing stage of Lewin's change process, managers are likely to use new appraisal systems and incentives as a way to reinforce desired behaviors.

Accepted Answer

During the refreezing stage, managers reinforce the new ways of doing things with changes to the company's systems and procedures. This is done by using new appraisal systems and incentives to reinforce the desired behaviors.

Question 12

According to Lewin's change process, unfreezing involves developing new behaviors, values, and attitudes through organizational development methods such as team building.

Accepted Answer

Unfreezing means reducing the forces that are striving to maintain the status quo, usually by presenting a provocative problem or event to get people to recognize the need for change and to search for new solutions. Moving means developing new behaviors, values, and attitudes. The manager may accomplish this through organizational development techniques.

Question 13

________ means collecting data about a group, department, or organization, and feeding the information back to the employees so they can analyze it and develop hypotheses about what the problems might be.
A)Laboratory training
B)Action research
C)Group therapy
D)Diversity training

Accepted Answer

B)Action research means collecting data about a group, department, or organization, and feeding the information back to the employees so they can analyze it and develop hypotheses about what the problems might be.

Question 14

Organizational development interventions in the area of human resource management most likely involve changing a firm's formal structure.

Accepted Answer

OD practitioners make technostructural interventions when they get involved in changing firms' structures, methods, and job designs. For example, in a formal structural change program, the employees collect data on the company's existing organizational structure; they then jointly redesign and implement a new one.

Question 15

The human process category of organizational development includes T-groups, process consultation, and third-party intervention.

Accepted Answer

The human process category of OD includes T-groups, process consultation, third-party intervention, team building, organizational confrontation meetings, and survey research.

Question 16

During the unfreezing stage of organizational change, managers need to establish a sense of urgency, which may be accomplished by providing employees with reports indicating that the firm faces significant problems.

Accepted Answer

Most managers start by creating a sense of urgency during the unfreezing stage. This often takes creativity. For example, the CEO might present executives with a (fictitious)analyst's report describing the firm's imminent demise.

Question 17

Which organizational development application involves methods like performance appraisals, reward systems, and diversity programs?
A)human process
B)strategic applications
C)technostructural
D)human resource management

Accepted Answer

D)There are four basic categories of OD applications: human process, technostructural, human resource management, and strategic applications. HR management involves performance appraisals, reward systems, diversity programs, and goal setting.

Question 18

According to Kurt Lewin, all of the following should occur in the moving stage of organizational change EXCEPT ________.
A)developing a vision
B)mobilizing commitment
C)consolidating gains
D)creating a leading coalition

Accepted Answer

B)The moving stage is characterized by helping employees make the change, developing a vision, consolidating gains, and creating a leading coalition. Mobilizing commitment occurs in the unfreezing stage.

Question 19

Both action learning and management games require trainees to work in groups. In a brief essay, explain the similarities and differences between the two management development techniques.

Accepted Answer

The answer of Both action learning and management games require...

Question 20

The case study method is an on-the job management development technique that presents a manager with a written description of an organizational problem that needs to be diagnosed and solved.

Accepted Answer

The case study method is an off-the-job management training technique that presents a manager trainee with a written description of an organizational problem. The trainee analyzes the case, diagnoses the problem, and presents his or her findings and solutions in a discussion with other trainees.

Quiz 8: Training and Developing Employees

Which process involves assessing the company's strategic needs, appraising the current performance of managers, and building skills of managers?

Lewin's change process consists of unfreezing, moving, and refreezing.

Succession planning is a type of management development program that focuses on planning and filling lower and middle-management positions.

Organizational development is usually characterized by the use of action research and the application of behavioral science knowledge.

According to Kurt Lewin, in order for organizational change to occur, which stage must occur first?

All of the following are on-the-job training methods used for managerial positions EXCEPT ________.

Management games are considered an effective training tool because trainees are actively involved, and the activities help trainees focus on planning and solving problems.

Which of the following enables management trainees to work full-time analyzing and solving problems in other departments?

________ is an approach to organizational change in which the employees formulate the change that's required and implement it.