Wilson Consulting is a management consulting firm with seventy employees. As associate vice president of marketing, Suzanne Boyle is responsible for conducting performance appraisals of the twelve employees under her direct supervision. Suzanne plans to use a graphic rating scale to evaluate the performance of her subordinates. Which of the following, if true, best supports the argument that a graphic rating scale is the most appropriate performance appraisal tool for Suzanne to use?
A)The firm wants Suzanne to evaluate her subordinates on an ongoing basis and to keep a log of critical incidents.
B)Suzanne wants to ensure that the firm is protected from employee discrimination lawsuits, so she has conducted a job analysis of each position.
C)Suzanne wants a quantitative rating of each employee based on competencies important to the firm, such as problem-solving skills.
D)Employees in Suzanne's department participated in developing their own performance standards when they were first hired by the firm.

Question

Quizplus · Accepted Answer

C)Graphic rating scales with competency-based appraisal forms enable an employer to focus on the extent to which an employee exhibits the competencies essential for the job. Graphic rating scales do not track critical incidents, and they are not the best tool for protecting a firm from legal charges because of problems with bias, central tendency, and halo effect.

Wilson Consulting Is a Management Consulting Firm with Seventy Employees