Before responding to a customer complaint,what should first be considered?
A)How upset the customer is
B)How often that particular customer complains
C)How easy it is to rectify the issue
D)Relationship with the customer
E)Company policy for handling customer complaints

Question

Quizplus · Accepted Answer

E)Your specific response to a customer complaint depends on your company's policies for resolving such issues and your assessment of whether the company, the customer, or some third party is at fault.

Before Responding to a Customer Complaint,what Should First Be Considered