Question 1

Zappos
At Zappos, every new employee goes through a four week training program where they review topics such as company history, the importance of customer service and the long-term vision for the company.
-Refer to Zappos. The four week training program at Zappos is the _________________ of the organizational socialization process and is referred to as _____________________.

Accepted Answer

The four-week training program at Zappos is the initial phase where new employees are introduced to the company's culture, values, and expectations, which is typically referred to as orientation. This is the first step in the organizational socialization process, where employees begin to understand their roles and the company's operational ethos.

Question 2

____ have been called "social roadmaps" in organizational socialization.

Accepted Answer

Stories are considered "social roadmaps" in organizational socialization because they provide insight into the organization's culture, values, and norms. They often depict how work is done, how decisions are made, and what behaviors are rewarded or discouraged within the organization. By sharing stories, new employees can gain a better understanding of the organization's expectations and cultural norms, which can help them navigate their roles and responsibilities more effectively.

Question 3

____ is(are) not among the symptoms of a weak organizational culture.

Accepted Answer

Socializing is not a symptom of a weak organizational culture. In fact, socializing can be a positive aspect of a strong organizational culture, as it fosters a sense of community and belonging among employees. The other choices (B, C, D, and E) are all symptoms of a weak organizational culture.

Question 4

________________ is\are a flexible network of value-added subcontractors, linked by the Internet and modern telecommunications technology.

Accepted Answer

Virtual organizations are defined as a flexible network of value-added subcontractors, linked by the Internet and modern telecommunications technology. Social media and YouTube are not similar to this definition. Global organizations may have a network of subcontractors, but they may not be linked by technology. Cultural organizations do not relate to this definition at all.

Question 5

Zappos
At Zappos, every new employee goes through a four week training program where they review topics such as company history, the importance of customer service and the long-term vision for the company.
-Refer to Zappos. Through the four week training program Zappos is fostering an environment where their employees develop a collection of shared values, learn about company rituals and develop a sense of community, in other words they are getting to know the ______________.

Accepted Answer

The four week training program at Zappos is focused on teaching employees about the company culture, which includes shared values, company rituals and a sense of community. This suggests that Zappos is working to build a strong organizational culture.

Question 6

The traditional organizational pyramid is being reshaped as contemporary organizations evolve and become more organic. These new configurations include hourglass, cluster and _________organizations.

Accepted Answer

The traditional pyramid structure is being replaced by more flexible and adaptive structures, and virtual organizations are one such new configuration. Virtual organizations are characterized by a reliance on remote and often temporary workers, enabled by digital communication technologies.

Question 7

According to a study of accounting firms, which type of organizational culture was associated with lower turnover rates?

Accepted Answer

A people-friendly organizational culture is associated with lower turnover rates as it emphasizes employee well-being and satisfaction, leading to higher retention.

Question 8

Zappos
At Zappos, every new employee goes through a four week training program where they review topics such as company history, the importance of customer service and the long-term vision for the company.
-Refer to Zappos. By transferring knowledge to new employees during the four week training program Zappos is demonstrating one of the required elements of a ____________ organization, according to David A. Garvin..

Accepted Answer

David A. Garvin identified five elements of a learning organization: supportive learning environment, concrete learning processes and practices, leadership that reinforces learning, strategic commitment to learning, and a culture that promotes learning. By providing a four week training program for new employees to transfer knowledge, Zappos is demonstrating the element of concrete learning processes and practices, which is a requirement for a learning organization.

Question 9

Three organizational trends contributing to the reshaping of the organizational pyramid are fewer layers, smallness with bigness, and _______________.

Accepted Answer

Greater emphasis on teams is a trend that reshapes the organizational pyramid by promoting collaboration and reducing hierarchical barriers, complementing the trends of fewer layers and smallness with bigness.

Question 10

Which process transforms organizational outsiders into accepted insiders?

Accepted Answer

Organizational socialization is the process by which new employees learn about and become part of an organization's culture and values. It involves transforming outsiders into accepted insiders by providing them with information about the organization's history, values, norms, and expectations. This process helps employees to adapt to their new work environment, develop a sense of belonging, and become productive members of the organization.

Question 11

Speedy Transport, Inc.
Marcy is an owner of a very successful local courier company 3/4 Speedy Transport, Inc. The company has been successful because of its speed and outstanding service. Marcy, however, is concerned about long-term effectiveness. She sees many of her competitors changing their organizational models to be more competitive. She comes to you with high hopes that as management students you can assist her in understanding emerging trends and help her company thrive in the future.
-Refer to Speedy Transport, Inc. What should be the criterion for Speedy Transport's effectiveness in the distant future?

Accepted Answer

The answer of Speedy Transport, Inc.
Marcy is an owner of...

Question 12

Eve is the owner of a graphic design company. Recently, she noticed a lack of communication between the designers and the marketing people. This problem represents which symptom of a weak culture?

Accepted Answer

The answer of Eve is the owner of a graphic...

Question 13

____ is a characteristic of organizational culture discussed in chapter nine.

Accepted Answer

Organizational culture is inherently fuzzy because it is not always clear-cut and can be difficult to define.

Question 14

Speedy Transport, Inc.
Marcy is an owner of a very successful local courier company 3/4 Speedy Transport, Inc. The company has been successful because of its speed and outstanding service. Marcy, however, is concerned about long-term effectiveness. She sees many of her competitors changing their organizational models to be more competitive. She comes to you with high hopes that as management students you can assist her in understanding emerging trends and help her company thrive in the future.
-Refer to Speedy Transport, Inc. You should tell Marcy that measuring organizational effectiveness involves meeting organizational _________ and prevailing societal expectations in the near future, ________and developing in the intermediate future to ultimately thrive and survive in the distant future.

Accepted Answer

Measuring organizational effectiveness involves meeting organizational objectives and adapting to societal expectations, which allows a company to thrive and survive in the long term.

Question 15

Speedy Transport, Inc.
Marcy is an owner of a very successful local courier company 3/4 Speedy Transport, Inc. The company has been successful because of its speed and outstanding service. Marcy, however, is concerned about long-term effectiveness. She sees many of her competitors changing their organizational models to be more competitive. She comes to you with high hopes that as management students you can assist her in understanding emerging trends and help her company thrive in the future.
-Refer to Speedy Transport, Inc. One of the emerging trends that you can share with Marcy is how organizations are streamlining operations with _________. As a result, organizations like Avon are now able to respond faster to rapidly changing consumer demands.

Accepted Answer

The trend that is being discussed is streamlining operations with fewer layers. This means that organizations are flattening their hierarchy and reducing the number of levels of management. This can allow for faster decision-making and response to changes in the market. Avon is cited as an example of a company that has implemented this trend successfully.

Question 16

Zappos
At Zappos, every new employee goes through a four week training program where they review topics such as company history, the importance of customer service and the long-term vision for the company.
-Refer to Zappos. In an effort to provide social roadmaps for new employees to get inspired and to know what really counts, Tony Hsieh is likely to use __________________ during the organizational socialization process.

Accepted Answer

Tony Hsieh is likely to use storytelling during the organizational socialization process to provide social roadmaps for new employees to get inspired and to know what really counts.

Question 17

Which of these is a good term for organizational culture?

Accepted Answer

"Social glue" is a good term for organizational culture because it emphasizes the cohesive force that holds the members of an organization together, aligning with the concept of shared beliefs, values, and practices that characterize an organization.

Question 18

The label that best matches the term organizational values is

Accepted Answer

Organizational values refer to the shared beliefs and principles that guide decision-making and behavior within a company. They represent the core ideals and standards that shape the culture and identity of an organization, and are typically reflected in the mission statement or code of conduct.

Question 19

Speedy Transport, Inc.
Marcy is an owner of a very successful local courier company 3/4 Speedy Transport, Inc. The company has been successful because of its speed and outstanding service. Marcy, however, is concerned about long-term effectiveness. She sees many of her competitors changing their organizational models to be more competitive. She comes to you with high hopes that as management students you can assist her in understanding emerging trends and help her company thrive in the future.
-Refer to Speedy Transport, Inc. Based on David A. Garvin's their are three stages that Marcy and her company will need to go through: cognition, behavior, and performance, to truly become a ______________ organization.

Accepted Answer

Garvin's three stages of organization development are cognition, behavior, and performance. To become a true learning organization, Marcy and her company will need to go through these three stages. Therefore, the best choice is B - learning. Choices A, C, D, and E are not necessarily incorrect, but they do not specifically address Garvin's stages of organization development.

Question 20

____ is the first step in the socialization process.

Accepted Answer

Orientation is the first step in the socialization process where new employees are introduced to the organization and its culture. It involves providing information about the company's history, mission, values, policies, and procedures. The purpose of orientation is to help new employees feel welcomed and integrated into the organization, and to ensure they have the knowledge and resources they need to be successful in their roles.

Quiz 9: Organizations: Effectiveness, Design, and Cultures