Question 1

Differentiate between standard intelligence and emotional intelligence.

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Question 2

When modifying on-the-job behavior, what does the management of antecedents involve? How could a manager use antecedents to cut down on the costly misuse of photocopy machines that is so common in offices today?

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Question 3

Kenny's Hardware Store
Jasmine is a 30-year-old assistant manager at Kenny's Hardware Store. She became a mid-level manager because of her product knowledge and customer service skills. However, she lacks the ability to get her boss and peers to do what she wants. Based on what you have learned from your text, what should you say to her?
-Refer to Kenny's Hardware Store. Jasmine should know that __________ is the most effective upward generic influence tactic so she should use this when approaching her boss..

Accepted Answer

Rational persuasion involves using logical arguments and factual evidence to convince others to do what you want. Given that Jasmine lacks the ability to influence her boss and peers, using logical and factual arguments would be the most effective way for her to get them to do what she wants. Pressure, exchange, coalition, and ingratiating tactics may be viewed as manipulative or pushy, which could damage her relationships with her colleagues in the long run.

Question 4

Theresa and Leslie
Theresa and Leslie are best friends who work for an executive placement firm. Theresa is in a managerial position, whereas Leslie is a highly skilled recruiter. When other employees have questions they tend to go to Leslie for answers because of her knowledge, even though Theresa is their supervisor.
-Refer to Theresa and Leslie. Leslie can be described as having which type of power?

Accepted Answer

Leslie has expert power because she has knowledge and skills that are valued by others in the organization. This is why other employees go to her for answers even though Theresa is their supervisor.

Question 5

How would you describe a transformational leader?

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Question 6

Kenny's Hardware Store
Jasmine is a 30-year-old assistant manager at Kenny's Hardware Store. She became a mid-level manager because of her product knowledge and customer service skills. However, she lacks the ability to get her boss and peers to do what she wants. Based on what you have learned from your text, what should you say to her?
-Refer to Kenny's Hardware Store. If Jasmine relies on logic and reasoning to influence her peers, she is using which of these tactics?

Accepted Answer

Jasmine is using rational persuasion when she relies on logic and reasoning to influence her peers. Rational persuasion is a tactic that involves using logical arguments and factual evidence to persuade others to agree with your point of view. This is different from coalition tactics, which involve working with others to achieve a desired outcome, exchange tactics, which involve offering something in return for compliance, inspirational appeal, which involves appealing to emotions and values, and ingratiating tactics, which involve using flattery and praise to gain someone's favor.

Question 7

Celine is a recently hired human resource specialist and her manager makes the following statement: "We need to develop managerial talent by assigning mentors to all management trainees." What recommendation should she make?

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Question 8

Kenny's Hardware Store
Jasmine is a 30-year-old assistant manager at Kenny's Hardware Store. She became a mid-level manager because of her product knowledge and customer service skills. However, she lacks the ability to get her boss and peers to do what she wants. Based on what you have learned from your text, what should you say to her?
-Refer to Kenny's Hardware Store. For influencing peers, Jasmine should use ____________, considered the most effective lateral influence tactic.

Accepted Answer

Consultation is considered the most effective lateral influence tactic because it involves seeking others' participation in planning a strategy or activity, which can lead to better cooperation and support among peers.

Question 9

Kenny's Hardware Store
Jasmine is a 30-year-old assistant manager at Kenny's Hardware Store. She became a mid-level manager because of her product knowledge and customer service skills. However, she lacks the ability to get her boss and peers to do what she wants. Based on what you have learned from your text, what should you say to her?
-The fact that Jasmine is recognized for her product knowledge and customer service skills it would be accurate to say that she possess ____________ power.

Accepted Answer

Jasmine's recognized expertise in her field gives her expert power, which is based on the knowledge and skills a person possesses. While she may struggle with getting others to do what she wants, her expert power can still be valuable in advising and guiding others in making decisions related to the store's products and customer service. It may also be helpful for her to work on developing her interpersonal skills and leadership abilities to better influence others.

Question 10

Describe the three classic styles of leadership discussed in this chapter and discuss the primary nature of each.

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Question 11

Compare and contrast the role of manager with the role of leader. Is it possible to be both a manager and a leader?

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Question 12

According to Fiedler's contingency theory of leadership, task-motivated leaders tend to perform best in which situations? Why?

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Question 13

According to researchers, which of these influence tactics is the most popular: pressure tactics, ingratiating tactics, exchange tactics, or consultation? What does that tactic involve?

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Question 14

Theresa and Leslie
Theresa and Leslie are best friends who work for an executive placement firm. Theresa is in a managerial position, whereas Leslie is a highly skilled recruiter. When other employees have questions they tend to go to Leslie for answers because of her knowledge, even though Theresa is their supervisor.
-Refer to Theresa and Leslie. Since Theresa likes to give her employees bonuses at the end of each quarter if their goals are met. In this example, Theresa is using _______ power charisma.

Accepted Answer

Theresa is using reward power by offering bonuses to her employees if they meet their goals. This is a form of positive reinforcement and falls under the category of reward power.

Question 15

Theresa and Leslie
Theresa and Leslie are best friends who work for an executive placement firm. Theresa is in a managerial position, whereas Leslie is a highly skilled recruiter. When other employees have questions they tend to go to Leslie for answers because of her knowledge, even though Theresa is their supervisor.
-Refer to Theresa and Leslie. If Theresa tells her employees to work things out themselves and do the best they can, she is following which of these classic leadership styles?

Accepted Answer

The laissez-faire leadership style involves giving employees a high degree of autonomy and allowing them to work independently without much direct supervision or intervention. If Theresa is telling her employees to work things out on their own, she is practicing a laissez-faire leadership style. This style can be effective in situations where employees are highly skilled and self-motivated, as in the case of Leslie, who is a highly skilled recruiter.

Question 16

Theresa and Leslie
Theresa and Leslie are best friends who work for an executive placement firm. Theresa is in a managerial position, whereas Leslie is a highly skilled recruiter. When other employees have questions they tend to go to Leslie for answers because of her knowledge, even though Theresa is their supervisor.
-Refer to Theresa and Leslie. Theresa is said to have which of these powers, based on her formal position?

Accepted Answer

Theresa's power is based on her legitimate position as a manager, giving her authority over Leslie and other employees in her team. Therefore, the correct choice here would be Legitimate power. The other options don't apply to Theresa's situation as she does not possess Referent (based on personal qualities), Expert (based on knowledge), Reward (based on ability to provide positive outcomes), or Coercive (based on ability to provide negative outcomes) power.

Question 17

What is the difference between a manager's authority and power?

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Quiz 14: Influence, Power, and Leadership