Management accounting can play a critical role in the service industry because of all the following reasons EXCEPT:
A)firms must be especially sensitive to the timeliness and quality of customer service.
B)many employees have very little contact with customers.
C)customers immediately notice defects and a delay in service.
D)dissatisfied customers may never return.

Question

Quizplus · Accepted Answer

The statement "many employees have very little contact with customers" does not provide a reason as to why management accounting cannot play a critical role in the service industry, whereas the other options (A, C, and D) illustrate the significance of customer service and the need for effective management accounting to ensure customer satisfaction and retention.

Management Accounting Can Play a Critical Role in the Service