If a performance measure in the customer perspective of the Balanced Scorecard was customer loyalty,then a driver from the process perspective would MOST likely be:
A)implementing cutting-edge technology.
B)repeat sales.
C)high-quality production processes.
D)increased profits.

Question

Quizplus · Accepted Answer

High-quality production processes are a driver for customer loyalty because they ensure that the products meet or exceed customer expectations, leading to increased satisfaction and loyalty.

If a Performance Measure in the Customer Perspective of the Balanced