Complaint procedures begin at the supervisory level and if not resolved, usually end in whose hands?
A) An outside arbitrator
B) Middle management
C) A mediator
D) The Director of the Human Resources Department

Question

Quizplus · Accepted Answer

Typically, if a complaint cannot be resolved at the supervisory level, it will be escalated to the Director of the Human Resources Department. This person will have the authority to investigate and make decisions on the matter. While an outside arbitrator or mediator may be involved in some cases, they are not typically the final decision maker in the complaint process. Middle management may be involved in the process but may not have the authority to make final decisions.

Complaint Procedures Begin at the Supervisory Level and If Not