Elvira is having a problem at work with her colleagues. To resolve the issue, she wants to follow the formal dispute resolution program that is in place at work. What is the first level of dispute resolution that her company will likely follow?
A) Local management review
B) External review
C) Nonbinding mediation
D) Binding arbitration

Question

Quizplus · Accepted Answer

The first level of dispute resolution in most workplaces is a local management review. This allows the issue to be brought to the attention of immediate supervisors or managers who can work to resolve the issue informally. It is generally the most efficient and effective way to address workplace disputes before they escalate to more formal procedures such as mediation or arbitration.

Elvira Is Having a Problem at Work with Her Colleagues