Approaches to processing and deciding employee complaints internally are referred to as:
A) Negotiation
B) Alternative dispute resolution
C) Dispute litigation
D) Delegation

Question

Quizplus · Accepted Answer

Alternative dispute resolution refers to the various methods and techniques used by employers and HR professionals to internally handle employee complaints and grievances. This approach is intended to avoid costly and time-consuming litigation and can include methods such as mediation, arbitration, and negotiated settlements. The other options are not specifically related to internal employee complaint resolution.

Approaches to Processing and Deciding Employee Complaints Internally Are Referred