Which of the following IS NOT a supervisor guideline for resolving complaints and grievances?
A) Distinguish facts from opinions
B) Attempt to set precedents
C) Determine the real issue
D) Minimize delays in reaching a decision

Question

Quizplus · Accepted Answer

Attempting to set precedents is not a supervisor guideline for resolving complaints and grievances. The other three options (distinguishing facts from opinions, determining the real issue, and minimizing delays in reaching a decision) are all important guidelines for supervisors to follow when resolving complaints and grievances.

Which of the Following IS NOT a Supervisor Guideline for Resolving