Question 1

Jake begins his presentation on malnutrition by giving an estimate of the amount of food that is wasted every day in the country. This makes the audience more attentive and responsive throughout Jake's presentation. In the given scenario, Jake uses _____ to open his presentation.
A)audience involvement
B)a startling statistic
C)an engaging question
D)a simile

Accepted Answer

Jake uses a startling statistic to open his presentation, which captures the audience's attention and makes them more engaged throughout the presentation.

Question 2

Michael takes his business partner Denver, who hails from a South Asian country, for dinner to a fine-dining restaurant. He assumes that being a Christian, Denver would not have a problem with consuming alcohol. However, Michael is unaware that Denver is a teetotaler. Which of the following biases does Michael show in the given scenario?
A)Age bias
B)Gender bias
C)Disability bias
D)Ethnicity bias

Accepted Answer

Michael shows ethnicity bias by assuming that all South Asian people consume alcohol and that Denver would not have a problem with it. He assumes this based on his preconceived notions about Denver's ethnicity and culture, without bothering to ask Denver about his preferences.

Question 3

Diana has to give a presentation on air pollution and its effects. She begins the presentation by asking the spectators to imagine themselves carpooling to work instead of using their individual vehicles. This small exercise helps the audience to relate to the topic at hand. In the given scenario, Diana uses _____ to open her presentation.
A)engaging questions
B)audience involvement
C)similes
D)a statistic

Accepted Answer

Diana uses audience involvement by asking them to imagine carpooling to work. This technique helps to grab the audience's attention and make them relate to the topic at hand.

Question 4

To find the right words for a business presentation, the audience needs to be analyzed. One of the factors that should be considered to identify the audiences' needs is the _____ of the audience.
A)age group
B)profession
C)ethnicity
D)character

Accepted Answer

Profession is a factor that should be considered to identify the audience's needs because it can help to determine the level of technical detail and jargon that is appropriate for the presentation.

Question 5

Mercy Eston, a start-up company, has a small office space. Its employees often complain about the lack of personal space because of a congested seating arrangement and lack of a proper ventilation system. In this scenario, the employees of Mercy Eston are most likely facing _____ to communication.
A)perceptual barriers
B)language barriers
C)organizational barriers
D)physical barriers

Accepted Answer

The lack of personal space and proper ventilation system are physical barriers to communication as they affect the ability of employees to communicate comfortably and effectively in their working environment.

Question 6

Maverk, a human resources manager at a multinational company, has to explain the ethical policies of the company to a batch of new employees. To convey that the company has a low power distance, he says, "The manager who loses his temper must apologize." From the given statement, it can be inferred that Maverk does not follow the business communication guideline of _____.
A)being concise
B)avoiding bias
C)avoiding slang
D)analyzing one's audience

Accepted Answer

Maverk's statement is biased because it assumes that all managers have the same temperament and that they all behave in ways that might necessitate an apology. The statement also assumes that the manager is the one with more power and that subordinates must accept the manager's apology without question, which is not necessarily true. Therefore, Maverk's statement does not avoid bias.

Question 7

When writing high-impact messages, a _____ is an invaluable tool that you can use to engage your reader's attention whenever you have more than one of anything in your writing.
A)statistical footnote
B)bulleted list
C)block paragraph
D)compelling story

Accepted Answer

A bulleted list is an effective way to present information and make it easier to read and understand. It also helps to break up lengthy paragraphs and allows the reader to quickly identify key points.

Question 8

In the context of the various roles employees take up in an organization, who among the following is least likely to spend most of their time listening?
A)Senior executives
B)Hourly employees
C)Managers
D)Salespeople

Accepted Answer

Hourly employees are typically focused on specific tasks and may not be involved in as many meetings or discussions that require extensive listening compared to roles like managers or salespeople.

Question 9

Rubin, a freelance software developer, has a meeting with an independent bakery owner to discuss a potential project. Before meeting with the client, Rubin does a thorough research on the client's business and the client's educational background. He develops his proposal accordingly, ensuring to use common words instead of technical jargon. In the given scenario, which of the following communication guidelines does Rubin follow?
A)Avoid bias.
B)Avoid the use of slang.
C)Be concise.
D)Analyze your audience.

Accepted Answer

Rubin analyzes his audience by researching the client's business and educational background before developing his proposal in common language instead of technical jargon. This helps him communicate effectively with his client by understanding their perspective and tailoring his message to meet their needs.

Question 10

Which of the following communication channels should ideally be used when you must communicate lengthy or detailed uncontroversial information?
A)Telephone conversation
B)In-person presentation
C)Voice mail
D)Memos

Accepted Answer

Memos are ideal for communicating lengthy or detailed uncontroversial information as they provide a written record that can be referred to and easily shared with others. They are also more formal than other communication channels, such as voice mail or telephone conversation, which can help ensure clear and professional communication. In-person presentations can be effective for some audiences, but may not be practical for all situations.

Question 11

David, a German, and Rohit, an Indian, are representing their respective countries in a global summit. Unaware of each other's social practices, both David and Rohit are not able to communicate properly with each other. During lunch, Rohit eats bread with his hand, whereas David uses a fork and knife. This further hampers their impression of each other. Which of the following communication barriers are David and Rohit facing in the given scenario?
A)Perceptual barriers
B)Organizational barriers
C)Physical barriers
D)Cultural barriers

Accepted Answer

David and Rohit are facing cultural barriers as they come from different countries with different social practices and customs. Their different methods of eating bread highlight the cultural differences they are facing. Perceptual barriers relate to how people interpret and understand information differently based on their experiences, but there is no evidence of that being a barrier in this scenario. Organizational barriers relate to the structure and processes within an organization, and physical barriers relate to obstacles that prevent effective communication, such as distance or noise, but neither of these barriers apply in this scenario.

Question 12

In the context of active listening, one of the dos for better listening is the use of _____.
A)nonverbal communication
B)indirect feedback
C)dynamic delivery
D)in-person presentation

Accepted Answer

Nonverbal communication, such as eye contact, nodding, and leaning in, can signal to the speaker that you are actively listening and engaged in the conversation.

Question 13

Michael has excellent oratory skills. He is well-spoken and very innovative. However, people are often distracted by his odd mannerisms while speaking, such as his constant foot movement, his slouched posture, and his habit of biting nails. In the given scenario, people get distracted because of _____ to communication.
A)perceptual barriers
B)organizational barriers
C)body language barriers
D)physical barriers

Accepted Answer

Michael's odd mannerisms while speaking, such as his constant foot movement, slouched posture, and habit of biting nails, are examples of body language barriers. These distractions hinder effective communication between Michael and his audience.

Question 14

Which of the following communication channels should ideally be used when the content is uncontroversial and a quick response regarding relatively simple issues is required?
A)Telephone conversation
B)Texting
C)Videoconferencing
D)Face-to-face meeting

Accepted Answer

Texting is the best choice when the content is uncontroversial and a quick response regarding relatively simple issues is required. It allows for immediate communication, is less disruptive than a phone call, and provides a written record of the conversation.

Question 15

Olivia, the CEO of a company, uses words such as "she" and "her" to refer to a manager or an employee in the general sense. She also uses feminine examples in all her emails to the entire company. As a result, the male employees of the company feel excluded. Given this information, it can be concluded that Olivia shows _____.
A)ethnicity bias
B)nationality bias
C)age bias
D)gender bias

Accepted Answer

Olivia is exhibiting gender bias by favoring female pronouns and examples, which excludes the male employees and creates an environment that is not inclusive for them.

Question 16

The finance and marketing departments of a company are required to collaborate on a project. However, the two teams face significant challenges while trying to communicate with each other because of the use of jargon specific to each department. In the given scenario, which of the following communication barriers do the teams face?
A)Organizational barriers
B)Physical barriers
C)Language barriers
D)Perceptual barriers

Accepted Answer

The two teams face language barriers due to the specific jargon used by each department. This makes it difficult for them to understand each other and communicate effectively.

Question 17

Andrew wants to give some constructive feedback to his superiors about improving the work environment. However, he is reluctant to do so because his supervisors are nonresponsive to team members' queries and suggestions. In the given scenario, Andrew faces a(n) _____.
A)cultural barrier
B)physical barrier
C)body language barrier
D)organizational barrier

Accepted Answer

Andrew is facing an organizational barrier as his superiors are nonresponsive to team members' queries and suggestions, making it difficult for him to provide constructive feedback about improving the work environment. This is a common issue in organizations where there is a lack of communication and collaboration between managers and employees. To overcome this barrier, Andrew may need to find alternative ways to share his feedback or approach his superiors in a different manner that may be more effective.

Question 18

Gimn Sphere, a content development firm, rents a small building and moves its marketing team there to make room for new content developers. The new building is smaller than Gimn Sphere's main office, with smaller cubicles and a poor heating system. The marketing team members are unhappy with the new environment, which directly affects their productivity. In the given scenario, the marketing team is most likely facing _____ to communication.
A)organizational barriers
B)perceptual barriers
C)physical barriers
D)language barriers

Accepted Answer

The marketing team at Gimn Sphere is facing physical barriers to communication due to the new environment's smaller cubicles and poor heating system, which is affecting their productivity.

Question 19

Bill, a marketing analyst in Godren Inc., is required to address all employees of the company on their sales targets for the next fiscal quarter. To help employees get a clear understanding of their targets and reduce any pressure on them, Bill decides to use several jokes and innuendos that are not received well by his supervisors. In the given scenario, which of the following communication guidelines does Bill not take into consideration?
A)Avoid slang.
B)Be concise.
C)Avoid bias.
D)Maintain eye contact.

Accepted Answer

Bill's use of jokes and innuendos likely involves slang, which is not appropriate for a professional setting and can lead to misunderstandings.

Question 20

The content manager of a company promotes an inexperienced young employee over an experienced older employee to the position of assistant content manager without performing any assessment of both employees' work history and aptitude for the job. He only states that the team needs a young individual who is quick in his work. Which of the following biases does the content manager show in the given scenario?
A)Age bias
B)Gender bias
C)Race bias
D)Ethnicity bias

Accepted Answer

The content manager shows age bias in the given scenario by promoting a young employee over the older employee based on the assumption that the team needs a "young individual." The bias is evident as no assessment of the work history and aptitude of both employees was carried out before the decision was made.

Quiz 5: Business Communication: Creating and Delivering Messages That Matter

Jake begins his presentation on malnutrition by giving an estimate of the amount of food that is wasted every day in the country. This makes the audience more attentive and responsive throughout Jake's presentation. In the given scenario, Jake uses _____ to open his presentation.

To find the right words for a business presentation, the audience needs to be analyzed. One of the factors that should be considered to identify the audiences' needs is the _____ of the audience.

Mercy Eston, a start-up company, has a small office space. Its employees often complain about the lack of personal space because of a congested seating arrangement and lack of a proper ventilation system. In this scenario, the employees of Mercy Eston are most likely facing _____ to communication.

When writing high-impact messages, a _____ is an invaluable tool that you can use to engage your reader's attention whenever you have more than one of anything in your writing.

In the context of the various roles employees take up in an organization, who among the following is least likely to spend most of their time listening?

Which of the following communication channels should ideally be used when you must communicate lengthy or detailed uncontroversial information?

In the context of active listening, one of the dos for better listening is the use of _____.

Which of the following communication channels should ideally be used when the content is uncontroversial and a quick response regarding relatively simple issues is required?

Andrew wants to give some constructive feedback to his superiors about improving the work environment. However, he is reluctant to do so because his supervisors are nonresponsive to team members' queries and suggestions. In the given scenario, Andrew faces a(n) _____.