Question 1

Sometimes organizations use measurable critical success factors (CSFs)when developing their strategic plan.The CSFs include People,Service,Quality,Financial,Growth,and sometimes Community.Which of the definitions indicates the meaning of the term People?

Accepted Answer

The term People in CSFs refers to the employees who provide the care, such as nurses and physicians.

Question 2

Strategic goals are developed as a result of which information source?

Accepted Answer

Strategic goals are developed based on an environmental scan, which is a process of gathering and analyzing information about external factors such as the economy, politics, social trends, and competition. This information helps organizations identify opportunities and threats and develop strategies to achieve their goals. Electronic medical records, changes in nursing practice, and changes in staff ratios may all be important sources of information for making operational decisions, but they are not the primary source for developing strategic goals.

Question 3

When applying for a management position,the nurse should ask about the goals and plans of the hospital.Strategic plans must be developed around:

Accepted Answer

Strategic plans should be developed around the mission statement of the hospital, as this statement outlines the overall purpose and direction of the organization. Patient population and staff input are also important factors, but they should be considered in conjunction with the hospital's mission statement. Infection rates, while important for patient safety, do not necessarily factor into the development of strategic plans.

Question 4

When establishing a unit action plan,the nurse manager identifies steps to be taken to accomplish the goal.What is most important for achieving the goal?

Accepted Answer

Staff involvement in decisions and actions is crucial for achieving the goal as they are the ones who will be implementing the plan. Regularly scheduled meetings, administration attendance, and involvement of other departments may be helpful, but without staff involvement, the plan may not be executed effectively.

Question 5

Which of the following represents a short-term goal for an organization?

Accepted Answer

Providing education to a specific population is achievable as a short-term goal.The other options are long-term goals.

Question 6

When interviewing for a position at a new facility,the nurse managers ask to review the mission,vision,and values statements because they understand that these statements provide information about the organization's:

Accepted Answer

The mission, vision, and values statements provide information about the organization's direction and purpose, including its overall goals and objectives. They do not necessarily provide information about fiscal responsibility, concern for uninsured individuals, or specific actions to be taken.

Question 7

When referring to the critical success factors (CSFs)that organizations use for developing their strategic plans,the term Growth best describes which characteristic?

Accepted Answer

Growth refers to the expansion of the organization, which is a critical success factor that organizations consider when developing their strategic plans. This can include expanding the organization's market share, increasing revenue, entering new markets, or launching new products or services.

Question 8

When referring to the critical success factors (CSFs)that organizations use for developing their strategic plans,the term Quality best describes which characteristic?

Accepted Answer

Quality represents the outcome of the care being provided by the best people in an institution with the best service.The other characteristics can be a definition of the term Quality but do not apply when used as a CSF.

Question 9

A community hospital has assessed the need for an automatic internal cardiac defibrillator for special procedures.Because of the reimbursement allowed from Medicare,which of the following best explains the decision made?

Accepted Answer

The decision for the hospital to acquire an automatic internal cardiac defibrillator was likely influenced by the reimbursement allowed from Medicare, as stated in the question, and also by the need for this procedure in a few patients in the community, as shown by the environmental scan. The other options (A, C, and D) do not provide a logical explanation for the decision to acquire the defibrillator.

Question 10

Nurse managers are included in strategic planning for the institution because of which principle?

Accepted Answer

Nurse managers ensure "buy-in" of the project from staff.The other options are not the reason for including nurse managers in the planning.

Question 11

When developing a unit-based action plan,what would the nurse manager need to do first?

Accepted Answer

The nurse manager should first identify the purpose of the plan. This will guide the development of specific strategies, the allocation of responsibilities and resources, and the monitoring and updating of the plan.

Question 12

When identifying the objectives in an organization's action plan,what would be an essential tool to use to improve performance?

Accepted Answer

Benchmarking to "best in class performers" would be an essential tool to use to improve performance, as it allows the organization to compare their performance to industry leaders and identify areas where they need to improve. Patient and employee satisfaction survey results and patient population may be useful for identifying specific areas of concern, but they do not provide a comprehensive analysis of overall performance.

Question 13

A health care organization incorporates information from which group into their strategic plan?

Accepted Answer

Health care organizations need to incorporate information from the local community into their strategic plan to understand their needs, preferences, and challenges. This information can help them develop strategies that are tailored to the community they serve, leading to better health outcomes and increased patient satisfaction. While nursing and pharmaceutical research are important sources of information, they may not be directly relevant to the organization's specific community. Insurance companies may provide valuable data on reimbursement and payment models, but their priorities may not align with those of the community or the organization.

Question 14

In developing mission and values statements,health care facilities incorporate tools to describe desirable behaviors of the organization.These tools describe behaviors such as:

Accepted Answer

Mission and values statements in healthcare facilities are designed to provide organizational direction, guiding the behaviors and decisions of the organization towards achieving its goals and fulfilling its mission.

Question 15

Action planning is a process by which organizations develop and implement both short-term and long-term goals.What would be expected in these plans?

Accepted Answer

Action planning should include specific responsibilities assigned to individuals or teams within the organization to achieve each objective, as well as specific timelines for completion. Identification of strengths and weaknesses, impact on the community, and patient population may be relevant factors, but they are not essential components of an action plan.

Question 16

Which of the following could have an impact on strategic planning for a community hospital?

Accepted Answer

Each surgeon has their own patient load in their practice and this would change the strategic plan.The other options reduce admissions to the hospital by reducing patient illnesses or aid in identifying diseases early.

Question 17

Nurse managers involved in the development of the action plan for a unit understand that each objective is individualized such that:

Accepted Answer

The answer of Nurse managers involved in the development of...

Question 18

The strategic plan of an organization includes all stakeholders of the organization,including nurse managers.Which explains the benefit of including nurse managers in developing plans for the organization?

Accepted Answer

Nurse managers will be important in the implementation of the plan at the unit level.Option A is not true.Option B is not a reason for including nurse managers.Option D is not a reason for including nurse managers.

Question 19

When referring to the critical success factors (CSFs)that organizations use for developing their strategic plans,the term Financial best describes which characteristic?

Accepted Answer

Financial CSFs relate to the economic benefits achieved by an organization, such as revenue growth, profitability, return on investment, and cash flow. This is distinct from other CSFs like customer satisfaction, employee engagement, and operational efficiency.

Question 20

When referring to the critical success factors (CSFs)that organizations use for developing their strategic plans,the term Community best describes which characteristic?

Accepted Answer

Community refers to the people or group being served by the organization. This can include customers, clients, patients, or other stakeholders who are impacted by the organization's products or services. Community is not limited to the physical locations or the people working within the organization.

Quiz 13: Strategic Management and Planning

Sometimes organizations use measurable critical success factors (CSFs) when developing their strategic plan.The CSFs include People,Service,Quality,Financial,Growth,and sometimes Community.Which of the definitions indicates the meaning of the term People?