Edwin is the HR manager at a customer care unit with approximately 1,000 employees.He wants to statistically analyze the service data to make the recruitment process more effective by identifying desirable and undesirable qualities of employees.Edwin decides to use ratio measurement to measure the customer handling time for each employee.Which of the following,if true,would specifically support the decision to gauge turnaround time using ratio measurement?
A)Edwin plans to analyze the data using techniques such as correlation and statistical modeling.
B)Edwin wants to measure call data accurately by using an absolute scale.
C)Edwin is trying to obtain a ranking of the employees rather than finding the extent of difference in productivity.
D)Edwin wants to reduce the complexity of the observations drawn from the analysis.

Question

Quizplus · Accepted Answer

Ratio measurement is the most precise type of measurement that allows for the use of an absolute scale, making it perfectly suited for measuring customer handling time accurately. This information will help Edwin in identifying the desirable and undesirable qualities of employees. Correlation and statistical modeling are analytical techniques and do not specifically support the use of ratio measurement. Reducing the complexity of observations is not a requirement for using ratio measurement. Meanwhile, obtaining a ranking of employees is better served with ordinal measurement rather than ratio measurement.

Edwin Is the HR Manager at a Customer Care Unit