Question 1

An employee survey at a particular company indicated very strong employee job satisfaction levels. Management was elated with the outcome of the survey. What is a likely consequence of having satisfied employees?
A) decreased grievances
B) employees who are more innovative
C) increased job effort
D) improved interdepartmental integration and communication

Accepted Answer

Satisfied employees are less likely to file grievances.

Question 2

Which of the following statements would NOT be consistent when looking at the relationship between rewards and behaviour?
A) Generating membership behaviour depends on job satisfaction.
B) Task behaviour can be generated through organizational identification.
C) If employees are motivated, it will generally drive citizenship behaviour.
D) Organizational identification can have a positive impact on job satisfaction and motivation.

Accepted Answer

C

Question 3

The first step in designing a reward system that will produce the behaviour the organization needs is to develop rewards that address salient employee needs.

Accepted Answer

False

Question 4

When a potential employee joins an organization, there is often an implied contract between the employee and the organization, based on expectations of rewards and contributions. Which of the following best describes this contract?
A) provincial labour code
B) deprivation contract
C) psychological contract
D) perceived equity

Accepted Answer

The psychological contract refers to the implicit expectations and obligations between employers and employees regarding what each will contribute to the organization and what rewards each will receive in return. It is not related to labor laws (A), deprivation (B), or perceived equity (D).

Question 5

You have been asked to explain to a client the notion of work motivation. Which of the following would best characterize an employee's work motivation?
A) someone that is happy with his job
B) someone that puts forward great effort to perform a task well
C) someone that shares the organization's goals and aspirations
D) someone that is happy and satisfied with the job content and his/her performance

Accepted Answer

Work motivation refers to the forces that drive an employee to perform their job to the best of their ability. This often involves putting forth great effort to perform a task well, even when faced with challenges or obstacles. While being happy with one's job and performance can contribute to work motivation, it is not the sole indicator. Sharing the organization's goals and aspirations can also be a factor, but it is not necessary for an employee to be motivated to perform their job duties.

Question 6

The three key employee behaviours that may be desired by employers are membership, task, and citizenship.

Accepted Answer

Membership behaviour refers to an employee's willingness to be a part of the organization and identify with its values and goals. Task behaviour refers to an employee's ability to perform their assigned duties and responsibilities effectively. Citizenship behaviour refers to an employee's willingness to go above and beyond their job requirements to contribute to the organization's success. These three behaviours are often desired by employers as they contribute to a positive work environment and help achieve organizational objectives.

Question 7

Which of the following short scenarios best describes organizational citizenship behaviour?
A) Joe, a shop mechanic, approaches management with an initiative that will improve customer service.
B) Duane, a faculty member, starts and finishes his lectures on time as per his syllabus.
C) Mary, a university graduate, was so impressed with company ABC that she decided to join the company. Ten years later she was still working for ABC.
D) Carlos "volunteers" for special community events on behalf of his company only when he is paid overtime.

Accepted Answer

Organizational citizenship behavior refers to any behavior that goes beyond one's job description, where an individual voluntarily contributes to the organization. Joe approaching management with an initiative to improve customer service is an example of organizational citizenship behavior.

B, C, and D are not necessarily examples of organizational citizenship behavior. B is simply fulfilling the duties outlined in his job description, C is being a loyal employee, and D is only participating in community events for personal gain.

Question 8

You operate an inbound call centre serving the various needs of your customers. Over the last several months, you notice that customers are waiting on hold for several minutes before being served. To motivate operators, you introduce an incentive program that rewards those operators that answer over 200 calls per 8-hour shift. Shortly thereafter, wait times drop but service complaints escalate. What kind of reward problem does this vignette describe?
A) failure to produce desired behaviour
B) production of desired behaviour and undesirable consequences
C) production of reward dissatisfaction
D) unfair compensation practices

Accepted Answer

The vignette describes a situation where the incentive program motivates operators to answer more calls, resulting in shorter wait times, but the unintended consequence is an increase in service complaints. This is a classic example of a reward problem where the desired behaviour (answering more calls) produces undesirable consequences (service complaints).

Question 9

Equity theory partially explains the basic notion of perceived inequity between one's view of his or her contribution and the contribution of others in similar contexts.

Accepted Answer

Equity theory proposes that individuals compare their own inputs (e.g. effort, skills) and outcomes (e.g. rewards, compensation) to those of others in similar positions. If they perceive their own ratio of inputs-to-outcomes as unequal to that of others, they may experience a sense of inequity.

Question 10

What is the definition of membership behaviour?
A) paying ones dues on time
B) being polite with others
C) a decision to join and stay with a firm
D) the attitude one holds toward one's job and the workplace

Accepted Answer

Membership behavior refers to a person's decision to join an organization or group and their willingness to remain a member of that organization or group. It includes the extent to which one participates in activities and events related to the organization or group, and the degree to which one identifies with the organization's goals and values. Paying dues on time and being polite with others may be components of membership behavior, but they do not capture the full meaning of the term. The attitude one holds toward one's job and workplace is more closely related to job satisfaction and employee engagement than membership behavior.

Question 11

You are extremely happy with your job and would not hesitate to recommend your company as a good place to work. Which key employee attitude are you expressing?
A) organizational identification
B) motivation
C) job satisfaction
D) commitment

Accepted Answer

Job satisfaction refers to an employee's overall sense of contentment and happiness with their job, including their company and their role within it. This is demonstrated by the employee's positive attitude towards their job and their willingness to recommend their company to others.

Question 12

Which of the following does job satisfaction create?
A) increased job effort
B) lower employee turnover
C) higher training costs
D) job security

Accepted Answer

Job satisfaction typically leads to lower employee turnover as satisfied employees are more likely to stay with their current employer.

Question 13

A sales organization rewards employees for the number of client contacts made via telephone. A review of client contact quality determines that most of these contacts will never convert into sales. As it relates to reward problems, this exemplifies a lack of congruency between rewards and behaviour.

Accepted Answer

The sales organization is rewarding employees for the quantity of client contacts made, which does not necessarily lead to sales. This lack of congruency between rewards and behavior can lead to employees focusing solely on making a high volume of calls rather than making quality calls that lead to sales.

Question 14

One of two key determinants of membership behaviour is organizational identification.

Accepted Answer

Organizational identification refers to the degree to which an individual identifies with and feels part of an organization, and it has been found to be one of the key determinants of membership behaviour. Therefore, the statement is true.

Question 15

The textbook identifies two main types of commitments: affective and group or team commitment.

Accepted Answer

The textbook typically identifies three main types of organizational commitment: affective, continuance, and normative commitment. Group or team commitment is not one of the main types.

Question 16

A behavioural framework provides a conceptual toolkit for understanding which aspect of compensation?
A) the organizational context within which compensation management takes place
B) the managerial strategy that best fits an organization
C) how the structural variables interact to produce employee behaviour
D) the behaviour that various compensation plans will likely produce

Accepted Answer

A behavioural framework focuses specifically on understanding how compensation plans will influence employee behaviour, including factors such as motivation, job satisfaction, and performance. It helps to identify which compensation strategies are most likely to produce the desired outcomes, and which may have unintended consequences. The other options may also be relevant in understanding compensation, but are not the primary focus of a behavioural framework.

Question 17

The key employee attitudes are flexibility, citizenship, and individual goal commitment.

Accepted Answer

The key employee attitudes typically include job satisfaction, organizational commitment, and employee engagement, rather than flexibility, citizenship, and individual goal commitment.

Question 18

Classical management strategies generally require a reward system that focuses on task behaviour.

Accepted Answer

Classical management theories such as scientific management and bureaucratic management emphasize on task-oriented approach and encourage a reward system that focuses on performance and productivity.

Question 19

Reward dissatisfaction can result from any of the following: violation of psychological contract, perceived inequity, lack of organizational justice, and relative deprivation.

Accepted Answer

Reward dissatisfaction can indeed result from any of these factors - violation of psychological contract, perceived inequity, lack of organizational justice, and relative deprivation.

Question 20

One of the keys for generating citizenship behaviour is motivation.

Accepted Answer

The answer of One of the keys for generating citizenship...

Quiz 3: A Behavioural Framework for Compensation

An employee survey at a particular company indicated very strong employee job satisfaction levels. Management was elated with the outcome of the survey. What is a likely consequence of having satisfied employees?

Which of the following statements would NOT be consistent when looking at the relationship between rewards and behaviour?

The first step in designing a reward system that will produce the behaviour the organization needs is to develop rewards that address salient employee needs.

When a potential employee joins an organization, there is often an implied contract between the employee and the organization, based on expectations of rewards and contributions. Which of the following best describes this contract?

You have been asked to explain to a client the notion of work motivation. Which of the following would best characterize an employee's work motivation?

The three key employee behaviours that may be desired by employers are membership, task, and citizenship.

Which of the following short scenarios best describes organizational citizenship behaviour?

Equity theory partially explains the basic notion of perceived inequity between one's view of his or her contribution and the contribution of others in similar contexts.

What is the definition of membership behaviour?

You are extremely happy with your job and would not hesitate to recommend your company as a good place to work. Which key employee attitude are you expressing?

Which of the following does job satisfaction create?