Question 1

As an analyst with the Department of Commerce,your work focuses on emerging economies of the world.You need to identify areas that have a high percentage of young people.Which country would be best to focus on?
A) Russia
B) China
C) Brazil
D) India

Accepted Answer

India has the largest youth population in the world, with nearly 50% of its population being under the age of 25. This presents a significant opportunity for economic growth and development, making it a prime area of focus for the Department of Commerce.

Question 2

Janice is a literary agent who has read a very clever book about computers.It would not be a runaway best-seller,but would be very popular among techno-geeks.This book can take advantage of ________.
A) the long tail
B) the short tail
C) product placement
D) market diversity

Accepted Answer

The long tail refers to the concept of selling a large number of niche or specialized products in smaller quantities, rather than focusing only on a small number of popular products. Janice can take advantage of the long tail by promoting the book to a specific audience of techno-geeks rather than trying to market it to the general public or focus only on best-sellers.

Question 3

An employment agency for medical professionals is looking to expand operations outside the United States.These jobs typically are most plentiful in countries with aging populations.Which country would be best for the agency to consider?
A) Germany
B) United Kingdom
C) China
D) United States

Accepted Answer

Germany has a rapidly aging population, with one in five citizens projected to be over 65 by 2020. This has created a growing demand for healthcare professionals, making it an ideal market for the agency to expand into. Additionally, Germany has a well-established healthcare system and high standards for medical professionals, which align with the agency's focus on quality staffing solutions.

Question 4

Which statement is TRUE?
A) The fastest-growing economies in the world belong to the world's most prosperous nations.
B) The world's economic balance of power is shifting toward countries with aging populations.
C) Economies in the East and South, such as those of China and India, are quickly overtaking the traditional powers in terms of economic growth.
D) The wealthiest countries have the world's fastest-growing economies.

Accepted Answer

Economies in the East and South, such as those of China and India, are quickly overtaking the traditional powers in terms of economic growth. This is supported by data and reports from various economic institutions and organizations. The other options, A, B, and D, are not true based on current economic trends and data.

Question 5

Your company has been blindsided by a competitor's release of a game-changing product.According to the Nadler and Tushman model,which is the best approach for the company to address this challenge?
A) tuning
B) adaptation
C) reorientation
D) re-creation

Accepted Answer

The answer of Your company has been blindsided by a...

Question 6

You have been hired as an executive for a struggling movie studio.Profits are diminishing,Internet technology has changed the film distribution model,and the studio's promising sequel projects have all under performed.Together,what do these developments represent in Kotter's 8-Stage Model?
A) They make up a new strategic vision.
B) They make up an urgent need for change.
C) They make up a group of short-term goals.
D) They make up a change in organizational culture.

Accepted Answer

The diminishing profits, changes in film distribution models, and underperforming sequel projects represent an urgent need for change in the organization's strategies and operations. This fits in with the first stage of Kotter's 8-Stage Model - "Establishing a Sense of Urgency," where leaders identify an imminent threat to the organization's success and create a compelling case for change.

Question 7

An auto company's management team has announced a new product development strategy in response to tepid sales over the past three quarters.This is an example of ________.
A) bottom-up reorientation
B) top-down re-creation
C) bottom-up tuning
D) top-down adaptation

Accepted Answer

Top-down re-creation involves management initiating significant changes in response to challenges or opportunities, such as declining sales, by developing new strategies or products.

Question 8

Tracy has been hired as superintendent of schools for a large city.Student achievement test scores are far below the norm,so she implements a force field analysis to initiate some major changes.What would Lewin say Tracy must consider to be successful?
A) the slow pace of incremental change
B) the subsystem levers
C) the context of the situation
D) being a participant in the situation

Accepted Answer

Lewin's force field analysis involves understanding the context of the situation to identify the forces that support or hinder a change, which is crucial for implementing successful changes.

Question 9

In order to attract the best employees,a company builds a state-of-the-art gym with a babysitting service in its new factory.Which strategy of change fits this approach best?
A) tuning - because the steps are fairly small and incremental, and they are anticipating a need rather than reacting to a problem
B) adaptation - because the steps are fairly small and incremental, and they are reacting to a problem rather than anticipating a need
C) reorientation - because the steps are large and strategic, and they are anticipating a need rather than reacting to a problem
D) re-creation - because the steps are large and strategic, and they are reacting to a need rather than anticipating a problem

Accepted Answer

Tuning involves making small, incremental changes to an organization in order to improve its performance. In this case, the company is building a state-of-the-art gym with a babysitting service in its new factory in order to attract the best employees. This is a small, incremental change that is likely to improve the company's performance by making it more attractive to potential employees.

Question 10

You are a motion picture executive and have decided that your struggling studio will avoid making blockbuster action films.Instead,it will focus on fresh scripts from new directors who take risks.Which of Kotter's stages are you focusing on?
A) Stage 1
B) Stage 2
C) Stage 3
D) Stage 4

Accepted Answer

The answer of You are a motion picture executive and...

Question 11

You are the general manager for a large ski resort.As you implement new policies,employees are being passively resistant to change.What would indicate this?
A) employees showing loss of interest in the job
B) widespread resignations
C) employees doing as little as possible
D) deliberate sabotage of operations by employees

Accepted Answer

Passive resistance to change often manifests as employees doing the minimum required, avoiding taking initiative or showing enthusiasm for their work. Widespread resignations or deliberate sabotage would indicate active resistance to change, which is generally more overt and confrontational. Loss of interest could be a symptom of both active and passive resistance.

Question 12

"Analysis paralysis" typically arises in the Gestalt cycle when individuals or organizations ________.
A) skip key steps in the process such as contact and energy
B) fail to get the process started
C) get stuck in an early step such as sensation or awareness
D) have doubts about the process before they start

Accepted Answer

"Analysis paralysis" refers to being stuck in one step or stage of a process, unable to move forward. In the Gestalt cycle, this would likely occur in the earlier stages such as sensation or awareness, rather than later stages such as contact and energy.

Question 13

Jules works for a nonprofit focused on economic justice.She's conducting a study on U.S.pay scales.Her research should indicate that the population segment with the lowest pay scale is ________.
A) African-American males
B) White females
C) African-American females
D) Latino females

Accepted Answer

The answer of Jules works for a nonprofit focused on...

Question 14

Which of the following is NOT a major societal change that will have long-term impacts on organizations?
A) globalization
B) health care access
C) technology
D) environmentalism

Accepted Answer

While health care access is important, it is not a major societal change that will have long-term impacts on organizations in the same way as globalization, technology, and environmentalism. The latter three changes are transforming the way businesses operate, impacting everything from supply chain management to customer engagement.

Question 15

Which of the following stages from Kotter's model would require a manager to draw heavily on emotional intelligence?
A) Stage 3: Create a new strategic vision
B) Stage 4: Make sure the new vision is effectively communicated.
C) Stage 6: Successfully pull off short-term victories.
D) Stage 8: Solidify the change in the organizational culture.

Accepted Answer

The answer of Which of the following stages from Kotter's...

Question 16

In the Gestalt cycle of experience,the sixth and final step is resolution.Which sequence correctly identifies the first five steps of the cycle?
A) sensation, awareness, action, energy, contact
B) sensation, awareness, energy, action, contact
C) awareness, sensation, contact, action, energy
D) contact, awareness, sensation, action, energy

Accepted Answer

The correct sequence according to the Gestalt cycle of experience is sensation, awareness, energy, action, contact, followed by the final step, resolution.

Question 17

Organization development focuses on ________ change.
A) planned
B) diagnostic
C) incremental
D) short-term

Accepted Answer

Organization development focuses on planned change, meaning deliberate changes that are created and implemented with the intention of achieving specific goals or outcomes. Diagnostic change involves analyzing problems and identifying their root causes, incremental change involves making small, gradual adjustments over time, and short-term change is focused on achieving immediate results or addressing immediate issues, rather than long-term goals.

Question 18

It's important for leaders to recognize that change is ________ for most people.
A) easy
B) pointless
C) meaningless
D) hard

Accepted Answer

Research and experience show that change is often difficult and uncomfortable for most people. It disrupts established routines and challenges individuals to adapt and learn new ways of doing things. Successful leaders recognize this challenge and work to mitigate its impact by providing support, encouragement, and resources to help individuals navigate the transition.

Question 19

Which of the following is NOT an approach to organizational change according to the Nadler and Tushman model?
A) reorientation
B) re-creation
C) experimentation
D) adaptation

Accepted Answer

The Nadler and Tushman model identifies four approaches to organizational change: reorientation, re-creation, adaptation, and experimentation. Therefore, C is not an approach to organizational change according to this model.

Question 20

Action research focuses on initiating change ________.
A) after a research project is complete
B) before a research project has begun
C) while a research project is in progress
D) without intervening in a group

Accepted Answer

Action research involves making changes while a research project is in progress, with the aim of improving a situation or solving a problem. It involves a cyclical process of planning, implementation, reflection, and evaluation. This approach differs from traditional research, which focuses on producing knowledge and understanding about a phenomenon, rather than initiating change. Therefore, option C is the best choice for this question.

Quiz 7: Change: a Focus on Adaptability and Resiliency

As an analyst with the Department of Commerce,your work focuses on emerging economies of the world.You need to identify areas that have a high percentage of young people.Which country would be best to focus on?

Janice is a literary agent who has read a very clever book about computers.It would not be a runaway best-seller,but would be very popular among techno-geeks.This book can take advantage of ________.

An employment agency for medical professionals is looking to expand operations outside the United States.These jobs typically are most plentiful in countries with aging populations.Which country would be best for the agency to consider?

Which statement is TRUE?

Your company has been blindsided by a competitor's release of a game-changing product.According to the Nadler and Tushman model,which is the best approach for the company to address this challenge?

You have been hired as an executive for a struggling movie studio.Profits are diminishing,Internet technology has changed the film distribution model,and the studio's promising sequel projects have all under performed.Together,what do these developments represent in Kotter's 8-Stage Model?

An auto company's management team has announced a new product development strategy in response to tepid sales over the past three quarters.This is an example of ________.

Tracy has been hired as superintendent of schools for a large city.Student achievement test scores are far below the norm,so she implements a force field analysis to initiate some major changes.What would Lewin say Tracy must consider to be successful?

In order to attract the best employees,a company builds a state-of-the-art gym with a babysitting service in its new factory.Which strategy of change fits this approach best?

You are a motion picture executive and have decided that your struggling studio will avoid making blockbuster action films.Instead,it will focus on fresh scripts from new directors who take risks.Which of Kotter's stages are you focusing on?

You are the general manager for a large ski resort.As you implement new policies,employees are being passively resistant to change.What would indicate this?

"Analysis paralysis" typically arises in the Gestalt cycle when individuals or organizations ________.

Jules works for a nonprofit focused on economic justice.She's conducting a study on U.S.pay scales.Her research should indicate that the population segment with the lowest pay scale is ________.

Which of the following is NOT a major societal change that will have long-term impacts on organizations?

Which of the following stages from Kotter's model would require a manager to draw heavily on emotional intelligence?

In the Gestalt cycle of experience,the sixth and final step is resolution.Which sequence correctly identifies the first five steps of the cycle?

Organization development focuses on ________ change.

It's important for leaders to recognize that change is ________ for most people.

Which of the following is NOT an approach to organizational change according to the Nadler and Tushman model?

Action research focuses on initiating change ________.