Question 1

Fahd runs a shop selling exotic tropical fish.He has decided to create a web site called Tropic Friends in which visitors will contribute articles about fish health,aquarium maintenance,and similar topics.Fahd's site is likely to be categorized as a ________.

Accepted Answer

A wiki is a website that allows users to collaboratively create and edit content. Tropic Friends fits this description since visitors will contribute articles about fish health and aquarium maintenance.

Question 2

Jose is talking to a group of high school students about the importance of using ICTs for social benefit.Which of the following might Jose use as an example for his presentation?

Accepted Answer

Kiva is a non-profit organization that uses ICTs to connect lenders with borrowers in developing countries. This allows people in poverty to access loans and start businesses, which in turn benefits their community and the economy. This is a great example of how ICTs can be used for social benefit. The other options may have some benefits to society, but they are primarily for-profit companies focused on entertainment or e-commerce.

Question 3

Clara is preparing a presentation on working effectively in the virtual world.She will focus on the difficulties of influencing people in the virtual environment.What is one of the key causes of this problem?

Accepted Answer

Lack of nonverbal and social cues in the virtual environment can make it difficult to understand people's intentions, emotions and reactions which can lead to misunderstandings and difficulties in influencing them.

Question 4

Home Roast has two warehouses and an extensive website selling coffee online.It employs over 100 customer service employees,most of whom work from home.Is Home Roast a virtual organization?

Accepted Answer

Home Roast fits the definition of a virtual organization because it is widely dispersed, has no physical stores, relies on ICTs, and has a large number of employees working remotely. The fact that it has two physical warehouses does not disqualify it from being virtual.

Question 5

In most companies,it is ________ responsibility to create and enforce policies for e-mail and social networking privacy.

Accepted Answer

The answer of In most companies,it is ________ responsibility to...

Question 6

To boost the sales of its ski and snowboard equipment,Adam has suggested that his company create a ________ for winter sports enthusiasts to get together online and communicate.

Accepted Answer

A social networking site would be the best choice for winter sports enthusiasts to get together online and communicate as it allows for shared interests and connections between individuals. A peer-to-peer network or cloud computing network would not facilitate communication and connection among winter sports enthusiasts in the same way. A virtual reality network may have potential for enhancing the experience of winter sports, but it would not necessarily facilitate communication and connection among the enthusiasts.

Question 7

Woof.com is an online seller of products for dogs.Although business has been steady,the CEO believes that adding some physical stores might enhance brand recognition while increasing sales.According to Burn,Marshall,and Barnett,this would make the company fit the ________.

Accepted Answer

The correct term is "virtual face model," which refers to a business strategy where an online company establishes a physical presence to enhance brand visibility and customer engagement, aligning with the scenario described.

Question 8

Home Roast sells raw coffee beans online to consumers.To strengthen its market position,the CEO decides to join up with Bean Machine,a company that manufactures coffee roasting machines.Which structural model of virtual organizations would this arrangement create?

Accepted Answer

The co-alliance model is characterized by a partnership between companies to leverage each other's strengths, in this case, Home Roast's raw coffee beans and Bean Machine's coffee roasting machines, to enhance their market position.

Question 9

A 2011 survey found that more than one-half of U.S.workers lose ________ each day to workplace distractions.

Accepted Answer

The survey indicated that more than half of U.S. workers lose between 1 hour to 3 hours each day due to workplace distractions.

Question 10

Pardeez is conducting a seminar on organizational efficiency.A manager asks about strategies to decrease information overload.Pardeez says the first step in solving a problem is understanding the cause,and points out that a primary cause of information overload is that people ________.

Accepted Answer

Sending too many unimportant emails leads to a cluttered inbox and contributes to information overload.

Question 11

Sarita is director of a large medical billing facility.Her employees are constantly telling her that they feel overwhelmed by a barrage of information.To address the problem,Sarita should invest in ________.

Accepted Answer

A knowledge management system could help organize and streamline the information overload that employees are experiencing, allowing them to focus on the most important information and reduce feelings of being overwhelmed. Groupware and cloud technologies may also be useful tools, but may not directly address the specific issue of information overload. A virtual broker system is not relevant to the given scenario.

Question 12

Cathy wants to create a business called Mirror-Mirror where consumers rate hair and makeup products online.The company will derive revenue primarily from advertising on the site.What functional model of virtual organizations does Mirror-Mirror fit?

Accepted Answer

Mirror-Mirror fits the destination site functional model of virtual organizations as it is a standalone website that offers information and services to users, and derives revenue primarily from advertising on the site.

Question 13

Peter wants to save costs for their startup company,so he leases a smaller office facility with cubicles that their hybrid employees can reserve when they need to work onsite.This practice is called ________.

Accepted Answer

This practice is called hoteling, where employees reserve workstations or offices when they need to work onsite instead of having a permanent desk.

Question 14

One of the negative consequences of information overload is that people ________.

Accepted Answer

Information overload can make it difficult for people to prioritize their work tasks as they are bombarded with a large amount of information, making it harder to focus on what is important.

Question 15

Jenny works for an online travel service.At lunch,she and her colleagues complain about information overload,which is likely the result of ________.

Accepted Answer

Information overload is often caused by a constant influx of messages, e-mails, and other digital communication. This is likely the case for Jenny and her colleagues working for an online travel service. They are likely receiving a large volume of messages and notifications throughout the day, leading to feelings of overwhelm and information overload.

Question 16

Who is responsible for managing virtual work in organizations today?

Accepted Answer

Virtual work involves all employees within an organization, not just a specific department or group. Therefore, all employees are responsible for managing virtual work to ensure that it is executed effectively and efficiently.

Question 17

Marcus is reviewing his company's new policy manual on using information technology effectively.Which of the following would NOT be in Tyler's manual?

Accepted Answer

Using Reply-All frequently can lead to cluttered inboxes and unnecessary information overload for others. It is generally recommended to only use Reply-All when necessary for a group discussion or decision-making process.

Question 18

What is central in building effective relationships,and yet often lacks support in virtual interactions?

Accepted Answer

Emotions are central in building effective relationships, and they often lack support in virtual interactions because it can be difficult to convey and interpret emotions through text-based communication or even video calls. Nonverbal cues and body language, which are important in expressing and interpreting emotions, may not be fully captured in virtual interactions.

Question 19

According to the model of evolution in virtual learning developed by Zemsky and Massey,the use of course management systems marks ________.

Accepted Answer

Cycle 2 marks the emergence of course management systems in virtual learning, according to Zemsky and Massey's model of evolution in virtual learning.

Question 20

Which of the following is NOT considered a critical competency for members of virtual teams?

Accepted Answer

While technical knowledge and skills are important for virtual team members, technical support is not considered a critical competency as it is typically provided by IT or support staff. Inspiration, self-management, and influence are all critical competencies for virtual team members as they directly impact team communication, collaboration, and productivity.

Quiz 11: Working in a Virtual World: Technology As a Way of Life