Cam has taken several Dale Carnegie Training courses.When giving advice on building strong relationships,concerns often include good listening skills,speaking in terms of your customers interests,and:
A)getting your products delivered on time.
B)have price lists and brochures available.
C)having all of your pre-call planning finished.
D)being genuinely interested in your customer.
E)selling at the lowest possible price.

Question

Quizplus · Accepted Answer

One of the key points in building strong relationships is to be genuinely interested in the customer. This involves actively listening to their needs, speaking in terms of their interests, and showing a genuine desire to help them find solutions. While having products delivered on time, having materials such as price lists and brochures available, and completing pre-call planning are important, they do not necessarily contribute to building strong relationships in the same way that being genuinely interested in the customer does. Selling at the lowest possible price may even have the opposite effect, as it may devalue the product and lessen the customer's perception of its quality or value.

Cam Has Taken Several Dale Carnegie Training Courses