Deming identified a relationship between quality,productivity and profitability.
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Q2: The definition of quality has not changed
Q3: Typical results of reengineering have been not
Q4: Reengineering changes fundamental ways in which people
Q5: Productivity is usually expressed as the ratio
Q6: The definition of a customer has been
Q7: W.Edwards Deming created total quality management (TQM).
Q8: A benchmark is the product to meet
Q9: External customers' needs and wants remain constant.
Q10: Quality should merely live up to or
Q11: TQM is also known as TQC.
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