Question 1

What must managers be able to do to compete in today's global marketplace?
A)Make decisions to gain competitive advantages
B)Make decision that can help forecast future business needs
C)Make decision that can help forecast future business requirements
D)All of the above

Accepted Answer

We learn in chapter two that to achieve competitive advantages, managers must be able to make decisions and be able to forecast future business needs and requirements.

Question 2

Robotic process automation (RPA)is the use of software with artificial intelligence (AI)and machine learning capabilities to handle high-volume, repeatable tasks that previously required a human to perform.

Accepted Answer

Robotic process automation (RPA)is the use of software with artificial intelligence (AI)and machine learning capabilities to handle high-volume, repeatable tasks that previously required a human to perform.

Question 3

Which of the below is an important challenge facing managers today?
A)Making business decision
B)Solving business problems
C)Competing to win in today's market
D)All of the above

Accepted Answer

The most important challenges facing management of a company are 1)decision making, 2)cultivating strategies for the future business, and 3)competing to win in today's market

Question 4

Which of the following is not included in the decision-making process?
A)Data Collection
B)Solution Benchmarking
C)Solution Generation
D)Solution Test

Accepted Answer

The six-step decision making process is 1)problem identification, 2)data collection, 3)solution generation, 4)solution test, 5)solution selection, and 6)solution implementation

Question 5

An important customer shows up at a hotel that is fully booked and the reservation is missing would be placed in which category for managerial decision-making challenges?
A)Managers need to analyze large amounts of information
B)Managers must make decisions quickly
C)Managers must apply sophisticated analysis techniques, such as Porter's strategies or forecasting, to make strategic decisions
D)All of the above

Accepted Answer

An important customer shows up at a hotel that is fully booked and the reservation is missing is an example of why managers must make decisions quickly.

Question 6

Business process reengineering is the analysis and redesign of workflow within and between enterprises.

Accepted Answer

Business process reengineering (BPR)is the analysis and redesign of workflow within and between enterprises.

Question 7

Operationalized analytics is the use of software with artificial intelligence (AI)and machine learning capabilities to handle high-volume, repeatable tasks that previously required a human to perform.

Accepted Answer

Robotic process automation (RPA)is the use of software with artificial intelligence (AI)and machine learning capabilities to handle high-volume, repeatable tasks that previously required a human to perform.

Question 8

Which of the following is a not a type of organizational information system?
A)Executive information system
B)Decisions support system
C)Analysis processing system
D)Transactional processing system

Accepted Answer

Analysis processing system is not a type of organizational IS.

Question 9

Which of the below is not considered a challenge facing most managers today?
A)Managerial decisions must be made quickly
B)Strategic decisions need to be made by applying analysis techniques
C)Artificial intelligence is required by all managers to be successful
D)Managerial decisions require large amounts of information to analyze

Accepted Answer

The primary decision-making challenges facing managers today are 1)decisions must be made quickly, 2)strategic decisions need to be made by applying analysis techniques, and 3)they have large amounts of information to analyze

Question 10

Managers that must analyze data from 500 hotels to determine when to discount rooms based on occupancy patterns would be placed in which category for managerial decision-making challenges?
A)Managers need to analyze large amounts of information
B)Managers must make decisions quickly
C)Managers must apply sophisticated analysis techniques, such as Porter's strategies or forecasting, to make strategic decisions
D)All of the above

Accepted Answer

Managers that must analyze data from 500 hotels to determine when to discount rooms based on occupancy patterns is a challenge when managers must analyze large amounts of information.

Question 11

Strategic business processes are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes.

Accepted Answer

Operational business processes are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes.

Question 12

Operational business processes are semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements.

Accepted Answer

Managerial business processes are semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements.

Question 13

Strategic business processes are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions.

Accepted Answer

Strategic business processes are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions.

Question 14

Operational business processes are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes.

Accepted Answer

Operational business processes are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes.

Question 15

When evaluating the six-step decision making process, what occurs during the solution implementation step?
A)The process will begin again if the decisions made were incorrect
B)Definition of the problem as clearly and precisely as possible
C)Details of every solution possible including ideas that seem far fetched
D)The solution that best solves the problem is selected

Accepted Answer

The six-step decision making process is 1)problem identification, 2)data collection, 3)solution generation, 4)solution test, 5)solution selection, and 6)solution implementation. The final step is where the solution solves the problem or if wrong decisions were made than then the process begins again.

Question 16

A workflow control system monitors processes to ensure tasks, activities, and responsibilities are executed as specified.

Accepted Answer

A workflow control system monitors processes to ensure tasks, activities, and responsibilities are executed as specified.

Question 17

Managerial business processes are semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements.

Accepted Answer

Managerial business processes are semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements.

Question 18

Robotic process automation makes analytics part of a business process. Improving business processes is critical to staying competitive in today's electronic marketplace.

Accepted Answer

Operationalized analytics makes analytics part of a business process. Improving business processes is critical to staying competitive in today's electronic marketplace.

Question 19

Operational business processes are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions.

Accepted Answer

Strategic business processes are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions.

Question 20

A manager that must implement a loyalty program across 500 hotels would be placed in which category for managerial decision-making challenges?
A)Managers need to analyze large amounts of information
B)Managers must make decisions quickly
C)Managers must apply sophisticated analysis techniques, such as Porter's strategies or forecasting, to make strategic decisions
D)All of the above

Accepted Answer

A manager that must implement a loyalty program across 500 hotels is an example of managers applying sophisticated analysis techniques.

Quiz 2: Decisions and Processes: Value Driven Business

What must managers be able to do to compete in today's global marketplace?

Robotic process automation (RPA)is the use of software with artificial intelligence (AI)and machine learning capabilities to handle high-volume, repeatable tasks that previously required a human to perform.

Which of the below is an important challenge facing managers today?

Which of the following is not included in the decision-making process?

An important customer shows up at a hotel that is fully booked and the reservation is missing would be placed in which category for managerial decision-making challenges?

Business process reengineering is the analysis and redesign of workflow within and between enterprises.

Operationalized analytics is the use of software with artificial intelligence (AI)and machine learning capabilities to handle high-volume, repeatable tasks that previously required a human to perform.

Which of the following is a not a type of organizational information system?

Which of the below is not considered a challenge facing most managers today?

Managers that must analyze data from 500 hotels to determine when to discount rooms based on occupancy patterns would be placed in which category for managerial decision-making challenges?

Strategic business processes are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes.

Operational business processes are semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements.

Strategic business processes are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions.

Operational business processes are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes.

When evaluating the six-step decision making process, what occurs during the solution implementation step?

A workflow control system monitors processes to ensure tasks, activities, and responsibilities are executed as specified.

Managerial business processes are semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements.

Robotic process automation makes analytics part of a business process. Improving business processes is critical to staying competitive in today's electronic marketplace.

Operational business processes are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions.

A manager that must implement a loyalty program across 500 hotels would be placed in which category for managerial decision-making challenges?