Question 1

Tanuj is popular among his coworkers because he tries to balance the needs of others with those of his own to reach solutions when a conflict arises. This conflict management strategy is known as

Accepted Answer

Compromising is a conflict management strategy where individuals try to find a middle ground, balancing their own needs with those of others to reach a mutually acceptable solution. This approach is characterized by give-and-take, where both parties make concessions.

Question 2

Within the five identified conflict management strategies, trying to reach mutually satisfactory results is termed

Accepted Answer

Trying to reach mutually satisfactory results is best described as problem solving. This involves working collaboratively to identify the root causes of the conflict and finding a solution that satisfies everyone's needs and interests. It is a win-win approach that focuses on addressing the underlying issues and building long-term relationships.

Question 3

Within the five identified conflict management strategies, balancing all concerns to reach a solution is termed

Accepted Answer

The answer of Within the five identified conflict management strategies,...

Question 4

Within the five identified conflict management strategies, ignoring the issue is

Accepted Answer

Ignoring the issue is a form of avoiding the conflict, which may be effective in certain situations where the issue is minor or will resolve itself without intervention. However, it is not a sustainable or effective strategy for resolving conflicts in the long-term.

Question 5

The dual concern theory identifies which of the following two primary dimensions of conflict-handling intentions?

Accepted Answer

The dual concern theory identifies two primary dimensions of conflict-handling intentions: cooperativeness and assertiveness. Cooperativeness refers to the degree to which an individual tries to satisfy the other party's concerns, while assertiveness refers to the degree to which an individual tries to satisfy his or her own concerns. The other answer choices are not the correct dimensions identified by the dual concern theory.

Question 6

A consistent conflict among warehouse staff is the lack of resources. Warehouse staff believe other departments have newer technology to complete their work, so they grumble and complain to and compare themselves to the other departments. Because their manager knows it isn't true that other departments have better equipment, their manager could manage this conflict using a resolution technique called

Accepted Answer

The answer of A consistent conflict among warehouse staff is...

Question 7

Most North Americans expect conflict to be dealt with directly and openly; most Asians expect conflict to be dealt with

Accepted Answer

Most Asians expect conflict to be dealt with in private, as saving face and maintaining harmonious relationships is highly valued in many Asian cultures.

Question 8

Candice is great at resolving conflict among her staff. Her usual approach is to try to reach an agreement that completely satisfies the aspirations of both people who are involved in the conflict. This is an example of

Accepted Answer

Candice's approach involves problem solving, which aims to find a mutually beneficial solution for both parties in the conflict. She does not force one party to give in or avoid the conflict altogether, nor does she simply compromise by finding a middle ground. Instead, she actively works to address the problem and find a solution that satisfies everyone involved.

Question 9

Kerri Anne has been brought in to resolve the stalemate between the union and management regarding the issues of wage increases. She has indicated that if the two parties cannot resolve this issue themselves, she will have to impose a decision herself. Kerri Anne is known as a(n)

Accepted Answer

Kerri Anne's threat to impose a decision herself indicates that she is an arbitrator, as this is the role of an arbitrator when the two parties cannot come to an agreement. A facilitator assists in the communication and negotiation process but does not have the power to impose a decision. An ombudsperson is an impartial third party who investigates complaints and disputes, but may not have the power to make a decision. A mediator helps the parties communicate and negotiate but does not impose a decision. A conciliator also assists in communication and negotiation, but typically does not have the power to impose a decision.

Question 10

Will is very adept at resolving conflicts among his staff by playing down the difference in opinions at the same time as he emphasizes the common interests of both parties. This resolution technique is called

Accepted Answer

The answer of Will is very adept at resolving conflicts...

Question 11

Yielding, as a conflict management strategy, is ________ assertiveness and ________ cooperativeness.

Accepted Answer

The answer of Yielding, as a conflict management strategy, is...

Question 12

Since his work group has a lot of temperamental people in it, when a conflict arises among the group, Francois tends to deal with it by minimizing the importance of the issue and telling everyone to "just get back to work." This conflict management strategy is known as

Accepted Answer

Francois is avoiding the conflict by dismissing it and telling everyone to get back to work. This approach may temporarily diffuse the situation, but it does not address the underlying issues causing the conflict.

Question 13

Within the five identified conflict management strategies, 'imposing one's will' is termed

Accepted Answer

Imposing one's will is essentially forcing a solution or decision onto the other party involved in the conflict. Therefore, the best choice is A)forcing.

Question 14

Using only assertive behaviour in a conflict would illustrate which of the following conflict-handling strategies?

Accepted Answer

Assertive behaviour in a conflict is often associated with the "forcing" conflict-handling strategy, which involves trying to impose one's will on the other party in the conflict. This strategy is characterized by a lack of concern for the other party's interests or opinions and a focus on achieving one's own goals. This approach can be effective in certain situations where decisive action is required, but it can also be damaging to relationships and create resentment.

Question 15

To achieve reasonable solutions when time is short, the best conflict resolution strategy is

Accepted Answer

When time is short, it is often necessary to find a solution that works for everyone as quickly as possible. Compromising allows for both parties to give a little, ensuring that everyone gets at least some of what they want and the conflict can be resolved promptly. Yielding may lead to resentment or future conflicts, forcing may create animosity or a continued power struggle, avoiding does not address the conflict at all, and problem solving may take longer than the limited time allows.

Question 16

Forcing, as a conflict management strategy, uses ________ assertiveness and ________ cooperativeness.

Accepted Answer

Forcing is a highly assertive, low-cooperativenes strategy. It involves trying to force one's viewpoint or solution onto the other party, without considering their needs or interests.

Question 17

Rawana is very skilled at bringing conflicting parties to a negotiated solution by suggesting alternatives and by using reasoning and persuasion. Rawana is known as a(n)

Accepted Answer

A mediator is a neutral third party who helps two or more parties to come to a mutually acceptable agreement through voluntary participation. Mediators use a variety of skills, including suggesting alternatives, reasoning, and persuasion, to help parties reach a resolution.

Question 18

Tina is known as a bit of a "softie" among her coworkers, because when someone challenges one of her ideas, she backs off, even when her idea is a very good one. This conflict management strategy is known as

Accepted Answer

The conflict management strategy of yielding involves giving up one's own idea or position when challenged by others, even if it is a good one. Tina is demonstrating this behavior by backing off when her ideas are challenged.

Question 19

Ismal is a well-respected employee from another department who has been brought in to try to resolve a conflict between two employees in another department. His advice to them is to attempt to resolve their main issue first, and he has provided them with some new information that expands their understanding of the issue. Ismal's role is that of a(n)

Accepted Answer

Ismal is acting as a mediator by providing advice and facilitating communication between the two conflicting employees.

Question 20

Fred has been brought in to resolve the negotiation impasse between the union and management. He is very good at encouraging open communication, and is also very good at fact-finding and interpreting messages of the participants. Fred is known as a(n)

Accepted Answer

The answer of Fred has been brought in to resolve...

Quiz 9: Conflict and Negotiation