Question 1

There are two types of outsourcing: offshore outsourcing and foreign outsourcing.

Accepted Answer

The two types of outsourcing are offshore outsourcing and onshore outsourcing (also known as domestic outsourcing or local outsourcing), not foreign outsourcing.

Question 2

An understanding of enterprise-wide systems for customer relationship management is one of the skills relevant to careers in marketing.

Accepted Answer

Enterprise-wide systems for customer relationship management are essential for managing customer interactions and data across different departments and touchpoints. As such, having knowledge of these systems is valuable for those pursuing careers in marketing as it allows for better customer acquisition, retention, and satisfaction.

Question 3

In order to understand how a specific business firm uses information systems,you need to know something about the history and culture of the company.

Accepted Answer

The history and culture of a company can greatly impact how it uses information systems, therefore they are important factors to consider when trying to understand their use of information systems.

Question 4

Business processes are those logically related tasks for accomplishing tasks that have been formally encoded by an organization.

Accepted Answer

The answer of Business processes are those logically related tasks...

Question 5

Identifying a problem includes agreeing that a problem exists.

Accepted Answer

Identifying a problem requires acknowledging that there is an issue or challenge that needs to be addressed. If someone does not believe that a problem exists, they are unlikely to try to solve it or seek solutions. Thus, agreeing that a problem exists is an essential step in identifying and addressing it.

Question 6

A business model describes how a company produces,delivers,and sells a product or service to create wealth.

Accepted Answer

This statement accurately defines the concept of a business model.

Question 7

A network requires at least three computers and a shared resource.

Accepted Answer

A network can be established with as few as two computers connected together to share resources or data.

Question 8

Internet advertising is growing at a rate of more than 30 percent a year.

Accepted Answer

The growth rate of internet advertising varies by year and region, but it has generally been less than 30% annually in recent years.

Question 9

UPS's use of Web-based tools that allow customers to embed UPS functions,such as tracking and cost calculations,into their own Web sites was an information systems solution used to achieve customer intimacy.

Accepted Answer

UPS's use of Web-based tools that allow customers to embed UPS functions, such as tracking and cost calculations, into their own Web sites is an example of how the company uses information systems to achieve customer intimacy by providing a seamless and convenient user experience for their customers.

Question 10

Developing a new product,fulfilling an order,or hiring a new employee are all examples of business processes.

Accepted Answer

These are all examples of typical business processes that companies may undertake.

Question 11

As a result of new public laws,accountants are beginning to perform more technical duties,such as auditing systems and networks.

Accepted Answer

The statement is true as new public laws have increased the responsibilities of accountants to perform more technical duties such as auditing systems and networks.

Question 12

The dimensions of information systems are people,organizations,and information technology.

Accepted Answer

The dimensions of information systems are people, organizations, and information technology.

Question 13

An IT infrastructure provides the platform on which the firm can build its information systems.

Accepted Answer

An IT infrastructure is the foundation on which the firm can build its information systems. It includes hardware, software, network, and communication technologies that support the creation, storage, processing, and dissemination of data and information. Without a solid IT infrastructure, it's difficult to develop and run effective information systems.

Question 14

Employee attitudes about their jobs,employers,or technology can have a powerful effect on their abilities to use information systems productively.

Accepted Answer

Employee attitudes can impact their motivation and willingness to learn and use information systems effectively. Negative attitudes can lead to resistance, frustration or disengagement, while positive attitudes can lead to greater satisfaction, productivity and innovation.

Question 15

Information technology (IT)consists of all the hardware that a firm needs to use in order to achieve its business objectives,whereas information systems consist of all the hardware and software needed.

Accepted Answer

Information technology (IT) consists of all the hardware, software, and services needed for a firm to use in order to achieve its business objectives, whereas information systems consist of the software, hardware, and data needed to support the business functions of the firm. Therefore, information systems include both IT and software components.

Question 16

As described in the opening case of the chapter,Disney is implementing new information systems in order to create new products,games,and rides.

Accepted Answer

The answer of As described in the opening case of...

Question 17

Computers are only part of an information system.

Accepted Answer

An information system includes not just the hardware (computers), but also software, data, procedures, people, and communication networks that work together to collect, process, store, and disseminate information.

Question 18

Political conflict is an example of the people dimension of business problems.

Accepted Answer

The answer of Political conflict is an example of the...

Question 19

Information systems literacy describes the behavioral approach to information systems,while computer literacy describes the technical approach.

Accepted Answer

The answer of Information systems literacy describes the behavioral approach...

Question 20

Whereas marketing and financial careers have been transformed by the growth in information systems,management has-so far-remained relatively unaffected.

Accepted Answer

The statement says that management has remained relatively unaffected by the growth in information systems, which is false. Management has also been transformed by the use of information systems for tasks such as data analysis and decision-making.

Quiz 1: Business Information Systems in Your Career