Question 1

Which of the following closings would be best in a letter to a friend and co-worker whose fiancé died in an auto accident?

Accepted Answer

Option D offers the friend an opportunity to share memories and discuss their feelings in a supportive environment, rather than simply offering a generic condolence or empty advice.

Question 2

Discuss sincerity and timeliness as factors in social business messages.

Accepted Answer

The answer of Discuss sincerity and timeliness as factors in...

Question 3

This week, Bob's BBQ opened a new restaurant in your town.For the past two weeks, Bob's staff delivered to The Welcome Center (a homeless shelter)all food prepared as part of the company's training program.Prepare an appropriate appreciation message to Elise Cells, restaurant manager.Supply details to make this a complete message.

Accepted Answer

The answer of This week, Bob's BBQ opened a new...

Question 4

What type of social business message is most likely to use an RSVP?

Accepted Answer

An RSVP, which stands for "répondez s'il vous plaît" in French or "please respond" in English, is most commonly used in invitations. It is a request for the invited person to let the host know whether or not they will attend the event. Therefore, the type of social business message that would most likely use an RSVP is an invitation, such as for a business conference, networking event, or product launch.

Question 5

Jeff Carson is writing a memo in which he will ask several questions.How should he format this section of his message? Why?

Accepted Answer

The answer of Jeff Carson is writing a memo in...

Question 6

Hannah Baker has been promoted to Director of Information Systems for Brady, Harrison, & Associates.You, as Director of Human Resources, must write a memo to the employees announcing this promotion.Supply details.

Accepted Answer

The answer of Hannah Baker has been promoted to Director...

Question 7

Why would the following paragraph NOT be good for opening a request approval memo?
We have received your request for maternity leave.We know that you and Bill will make good parents.

Accepted Answer

The answer of Why would the following paragraph NOT be...

Question 8

You are the owner of Bright Blooms, a local florist/greenhouse.Brandon Bibeau, president of the National Honor Society at Central High School, has written asking you to contribute a fresh flower arrangement for a silent auction to be held the 10th of next month.Proceeds from the auction will be used to fund scholarships for graduating seniors.Respond positively to Brandon's request.Supply details necessary to make this a complete message.

Accepted Answer

The answer of You are the owner of Bright Blooms,...

Question 9

As a busy college student, you often rely on frozen dinners for your evening meal.Last night, you tried Budget Cuisine's chicken fettuccini.Much to your disappointment, the dinner contained only two small pieces of chicken.In addition, the pasta was tough.Prepare the text of a claim that could be submitted to Healthy Cuisine through its website.

Accepted Answer

The answer of As a busy college student, you often...

Question 10

The sporting goods store you own sponsors a youth soccer team.This year, the team compiled a 9-1 record and won the league championship.Prepare a letter to Walt Robbins, the coach, congratulating him on the team's success.

Accepted Answer

The answer of The sporting goods store you own sponsors...

Question 11

Explain role reversal and why it can be useful when writing a request for information or action.

Accepted Answer

The answer of Explain role reversal and why it can...

Question 12

Why are electronic communication methods such as e-mail and the Internet less desirable for social business messages than for other message types?

Accepted Answer

The answer of Why are electronic communication methods such as...

Question 13

Georgia Eman is in charge of planning a company picnic for Abbott Accounting. As she prepares the invitation to Abbott's employees, what information should Georgia include other than the time, date, and location of the event?

Accepted Answer

The answer of Georgia Eman is in charge of planning...

Question 14

You have just assumed the duties of Director of Customer Relations for Sunnyvale Wholesale Grocery (SWG).SWG sells and delivers supplies to retail grocery stores in a 200-mile area.One of your first assignments is to write a form letter that could be used to welcome all new customers to your company.Be creative and add details.

Accepted Answer

The answer of You have just assumed the duties of...

Question 15

Which of the following should be considered when determining the formality of a goodwill message?

Accepted Answer

The level of formality in a goodwill message should be determined by the familiarity with the receiver. A message to a close friend or family member can be more informal, while a message to a colleague or business associate requires a more formal tone. Cost, timeliness, and length of message are not as relevant factors in determining formality.

Question 16

Party Palace has relocated and plans to hold an open house to showcase its new facility.Which of the following openings best reflects appropriate use of the direct plan for the invitation to this event?

Accepted Answer

Choice C follows the direct plan as it clearly states the purpose of the event in the opening sentence and invites the recipient to join in the celebration. It also provides relevant details such as the opening of a new store and the invitation to join in the celebration.

Answer: B is also acceptable, but it is not as direct as choice C. It provides the necessary details but does not clearly state the purpose of the event.

Answer: A is not appropriate for a formal invitation as it lacks important details and does not clearly state the purpose of the event.

Answer: D follows the indirect plan as it asks the recipient to take action before providing information about the event. It is not appropriate for a direct invitation.

Question 17

Todd Pritchert is writing a letter to thank those who volunteered at this year's Downtown Youth Center fundraising event.Which of the following represents the best opening paragraph for his message?

Accepted Answer

This opening paragraph acknowledges the value of the volunteers' time and highlights their commitment to the youth of Pueblo, which sets a positive and grateful tone for the rest of the letter. Option A mentions appreciation but may come across as cliché, while C and D jump straight to updates and future events without acknowledging the volunteers' contributions.

Question 18

Since joining Mario Enterprises 18 months ago, you have worked closely with Shirley Rowley, your supervisor and mentor.After 28 years with the company, Shirley will retire at the end of this month.You have been asked to prepare a letter to be included in a scrapbook presented to Shirley at her retirement party.

Accepted Answer

The answer of Since joining Mario Enterprises 18 months ago,...

Quiz 7: Positive, Neutral, and Social Business Messages