If a service employee provides the service, then the employee becomes a part of the service. This is an example of service ________.
A) intangibility
B) inseparability
C) variability
D) perishability
E) heterogeneity

Question

Quizplus · Accepted Answer

Inseparability refers to the idea that the service provider and the service experience are intertwined. The employee providing the service becomes a part of the service experience, making B the correct choice. Intangibility, variability, perishability, and heterogeneity are also characteristics of services, but they do not apply specifically to the relationship between the service provider and the service experience.

If a Service Employee Provides the Service, Then the Employee