Service ________ means that the quality of services depends on who provides them as well as when, where, and how they are provided.
A) intangibility
B) inseparability
C) variability
D) perishability
E) heterogeneity

Question

Quizplus · Accepted Answer

Variability refers to the fact that the quality of services can vary depending on who provides them, when, where, and how they are provided. This is because services are typically produced and consumed at the same time, and the individual providing the service can impact the quality of the service delivered.

Service ________ Means That the Quality of Services Depends on Who