Question 1

The assignment of authority to another person to carry out specific duties and make the decisions required to successfully complete those duties is known as
A)chain of command.
B)departmentalization.
C)work specialization.
D)delegation.
E)centralization.

Accepted Answer

Delegation is the process of assigning authority to another person to carry out specific duties and make decisions required to complete those duties. Chain of command refers to the vertical flow of authority within an organization, departmentalization refers to the grouping of jobs based on their similarities, work specialization refers to the extent to which tasks are divided into separate jobs, and centralization refers to the extent to which decision-making authority is concentrated at the upper levels of an organization.

Question 2

Which of the following questions relates to work specialization
A)To what degree are tasks subdivided into separate jobs
B)On what basis will jobs be grouped together
C)To whom do individuals and groups report
D)How many individuals can a manager efficiently and effectively direct
E)Where does decision-making authority lie

Accepted Answer

Work specialization is concerned with how tasks are subdivided into separate jobs, so the question that relates to it is "To what degree are tasks subdivided into separate jobs?"

Question 3

Terri is upset because tasks that previously were part of her job are now subdivided into separate jobs as a result of recent reorganization.This is an example of
A)work specialization.
B)departmentalization.
C)infrastructure.
D)chain of command.
E)decentralization.

Accepted Answer

Work specialization refers to breaking down tasks into smaller, more specialized tasks. In this case, Terri's tasks have been further subdivided into separate jobs, which is an example of work specialization.

Question 4

A manufacturing manager who organizes the plant by separating engineering, accounting, manufacturing, personnel, and purchasing into departments is practicing which type of departmentalization
A)customer
B)product
C)functional
D)geographic
E)process

Accepted Answer

The manufacturing manager is separating the departments based on their functions, which is known as functional departmentalization.

Question 5

Donna works in sales for an office supplies firm that has separate retail, wholesale, and government departments.This is known as departmentalization by
A)geography.
B)service.
C)process.
D)customer.
E)function.

Accepted Answer

Donna's company has departmentalized based on the type of customer, which is known as customer departmentalization.

Question 6

What sort of departmentalization sees companies create separate work groups based on different types of goods
A)product
B)process
C)geographic
D)functional
E)customer

Accepted Answer

Product departmentalization refers to grouping employees into teams based on products or services offered by the organization. This allows each team to focus solely on their product and become experts in that area. It also enables better allocation of resources and coordination of activities related to that product. Therefore, separating work groups based on different types of goods (products) is product departmentalization.

Question 7

Evidence indicates that work specialization contributes to higher employee productivity at the price of ________.
A)reduced job coordination
B)increased job complexity
C)increased job satisfaction
D)reduced job satisfaction
E)reduced creativity

Accepted Answer

According to the statement, work specialization contributes to higher employee productivity but at the price of reduced job satisfaction. Hence, option D is the best choice.

Question 8

How job tasks are formally divided, grouped and coordinated is termed
A)organizational structure.
B)organizational behaviour.
C)formalization.
D)span of control.
E)work specialization.

Accepted Answer

The formal division, grouping and coordination of job tasks falls under the purview of organizational structure.

Question 9

Raghib just started working for a new organization, and he asked the person training him "To whom do I go if I have a problem " Raghib wants to understand the company's
A)peer pressure.
B)organizational structure.
C)chain of command.
D)departmentalization.
E)centralization.

Accepted Answer

Raghib's question is about the structure of authority and communication within the organization. Specifically, he wants to know who he should report to if he has a problem. This indicates a concern with the chain of command, which refers to the hierarchical structure of the organization and the formal channels of communication and authority that exist.

Question 10

Now that Terri's tasks have been divided up to create separate jobs, the next step that her organization took was to group these jobs together so that common tasks could be coordinated.This is an example of
A)infrastructure.
B)decentralization.
C)centralization.
D)departmentalization.
E)chain of command.

Accepted Answer

The process described is departmentalization, which involves grouping together jobs with common tasks and functions to create departments within an organization.

Question 11

Ted works for an aluminum tubing manufacturer that has separate departments for casting, press, tubing, inspecting, and shipping.This is known as departmentalization by
A)osmosis.
B)product.
C)function.
D)process.
E)service.

Accepted Answer

The separate departments for casting, press, tubing, inspecting, and shipping indicate that the manufacturer has divided its operations based on the process of producing the aluminum tubing. This is known as departmentalization by process.

Question 12

SCENARIO 13-1 You are developing a training manual that will assist managers in designing an appropriate organizational structure for new organizations.You have included information and references for all of the key questions that managers need to answer.
You suggest that one of the questions to be answered is "To what degree should tasks be subdivided into separate jobs
" The answer to this question is provided by
A)formalization.
B)work specialization.
C)span of control.
D)chain of command.
E)work diversity.

Accepted Answer

The degree to which tasks should be subdivided into separate jobs is known as work specialization. This is a key factor that managers need to consider when designing an organizational structure. Work specialization refers to the process of breaking down tasks into smaller, more specific tasks that can be completed by different employees. This can increase efficiency and productivity in some cases, but it can also lead to monotony and can negatively impact job satisfaction. Managers need to balance the benefits of work specialization against its potential drawbacks when making decisions about the degree to which tasks should be subdivided.

Question 13

One of the best attributes of Francois in the eyes of his employees is that he gives them the authority to carry out specific duties; this allows the employees to make some decisions on their own.This is known as
A)passing the buck.
B)chain of command.
C)giving orders.
D)delegation.
E)groupthink.

Accepted Answer

Delegation is the process of giving authority or responsibility to someone else to carry out specific duties. In this case, Francois is giving his employees the authority to make decisions on their own, which is a form of delegation. Choices A, B, C, and E do not accurately describe this situation.

Question 14

SCENARIO 13-1 You are developing a training manual that will assist managers in designing an appropriate organizational structure for new organizations.You have included information and references for all of the key questions that managers need to answer.
You suggest that one of the questions to be answered is "On what basis should jobs be grouped together
" The answer to this question is provided by
A)departmentalization.
B)work specialization.
C)centralization.
D)formalization.
E)decentralization.

Accepted Answer

Departmentalization is the basis for grouping jobs together in an organization. It involves dividing the organization into departments or units based on their functions, products, customers, or geography. This helps to achieve specialization, coordination, and control within the organization. Work specialization refers to the degree of specialization or division of labor within a job or task. Centralization and formalization are related to the degree of authority and rules within an organization, while decentralization refers to the distribution of authority and decision-making throughout the organization.

Question 15

The degree to which tasks are subdivided into separate jobs is termed
A)departmentalization.
B)formalization.
C)work specialization.
D)span of control.
E)task structure.

Accepted Answer

Work specialization refers to the degree to which tasks are divided into separate jobs. It involves breaking down tasks into smaller and more specific tasks, with each task assigned to a specific worker or group of workers.

Question 16

After a recent reorganization, Steve's boss is wondering whether he has too many people reporting to him.His boss is concerned about his
A)delegation.
B)span of control.
C)command and control.
D)motivation.
E)decentralization.

Accepted Answer

The concern about having too many people reporting to Steve's boss relates to his span of control. Span of control refers to the number of subordinates that a manager can effectively supervise, and having too many subordinates can result in a lack of control and oversight.

Question 17

Bob works for a manufacturer that has separate departments for engineering, accounting, manufacturing, purchasing, and human resources.This is reflective of departmentalization by
A)product.
B)osmosis.
C)function.
D)service.
E)process.

Accepted Answer

The separate departments are organized by the functions they perform (engineering, accounting, manufacturing, etc.), indicating departmentalization by function.

Question 18

SCENARIO 13-1 You are developing a training manual that will assist managers in designing an appropriate organizational structure for new organizations.You have included information and references for all of the key questions that managers need to answer.
The degree to which rules and regulations are used to direct employees and managers in their work is termed
A)chain of command.
B)formalization.
C)span of control.
D)departmentalization.
E)division of labour.

Accepted Answer

The degree to which rules and regulations are used to direct employees and managers is known as formalization. The other options are not related to this concept.

Question 19

Daniella is frustrated after working for her new company for a few weeks.It is clear to her that, unlike her past employer, upper management makes the decisions affecting her work.This is an example of
A)specialization.
B)chain of command.
C)authority.
D)centralization.
E)decentralization.

Accepted Answer

This scenario describes a highly centralized organizational structure, where decisions are made by upper management rather than being distributed among multiple levels of authority.

Question 20

Estee Lauder has a separate department for Clinique, Origins, and MAC such that each is operated as a separate company.This is known as departmentalization by
A)osmosis.
B)product.
C)function.
D)process.
E)service.

Accepted Answer

Departmentalization by product involves grouping activities based on the product or service provided. In this case, Estee Lauder has separate departments for each of its brands: Clinique, Origins, and MAC.

Quiz 13: Organizational Structure

The assignment of authority to another person to carry out specific duties and make the decisions required to successfully complete those duties is known as

Which of the following questions relates to work specialization

Terri is upset because tasks that previously were part of her job are now subdivided into separate jobs as a result of recent reorganization.This is an example of

A manufacturing manager who organizes the plant by separating engineering, accounting, manufacturing, personnel, and purchasing into departments is practicing which type of departmentalization

Donna works in sales for an office supplies firm that has separate retail, wholesale, and government departments.This is known as departmentalization by

What sort of departmentalization sees companies create separate work groups based on different types of goods

Evidence indicates that work specialization contributes to higher employee productivity at the price of ________.

How job tasks are formally divided, grouped and coordinated is termed

Raghib just started working for a new organization, and he asked the person training him "To whom do I go if I have a problem " Raghib wants to understand the company's

Now that Terri's tasks have been divided up to create separate jobs, the next step that her organization took was to group these jobs together so that common tasks could be coordinated.This is an example of

Ted works for an aluminum tubing manufacturer that has separate departments for casting, press, tubing, inspecting, and shipping.This is known as departmentalization by

One of the best attributes of Francois in the eyes of his employees is that he gives them the authority to carry out specific duties; this allows the employees to make some decisions on their own.This is known as

The degree to which tasks are subdivided into separate jobs is termed

After a recent reorganization, Steve's boss is wondering whether he has too many people reporting to him.His boss is concerned about his

Bob works for a manufacturer that has separate departments for engineering, accounting, manufacturing, purchasing, and human resources.This is reflective of departmentalization by

Daniella is frustrated after working for her new company for a few weeks.It is clear to her that, unlike her past employer, upper management makes the decisions affecting her work.This is an example of

Estee Lauder has a separate department for Clinique, Origins, and MAC such that each is operated as a separate company.This is known as departmentalization by