In anticipation of tax season, Micah is working with the organization's tax preparers to determine their knowledge of current tax laws.Micah's goal is to make sure the tax preparers can deliver excellent customer service in alignment with the company's goals.If she finds they cannot provide this service, she will implement training to bring everyone up to speed.What Micah is conducting a _________.
A)competency model
B)remediation
C)training
D)needs assessment
E)training audit

Question

Quizplus · Accepted Answer

Micah is conducting a needs assessment to determine if the tax preparers have the necessary knowledge and skills to provide excellent customer service. If she finds they are lacking in certain areas, she will implement training to address those needs, which would be remediation. A competency model is a framework for identifying the key competencies needed for success in a role or organization. A training audit would involve reviewing existing training programs to determine their effectiveness.

In Anticipation of Tax Season, Micah Is Working with the Organization's