Jen is a member of a team within her company that needs to solve the problem of why their customer base is decreasing.The team is small with only 7 members including her.After Jen's boss gives the team their assignment,they begin to determine why their customer base is shrinking.They decide to make a diagram.Jen's group is using which organizational development intervention?
A)Process consultation
B)Survey feedback
C)Forcefield analysis
D)Work design

Question

Quizplus · Accepted Answer

The team is using forcefield analysis, which involves creating a diagram that identifies the forces for and against a particular change. In this case, the change they are trying to make is to stop the decrease in their customer base.

Jen Is a Member of a Team Within Her Company