Question 1

During Gene's meeting with his manager,his manager emphasized the great work Gene was doing while briefly mentioning areas for improvement.Which of the following types of communication barriers does this situation represent?
A)perception
B)information overload
C)trust and credibility
D)filtering

Accepted Answer

B

Question 2

After George presented his proposal to the board of directors,he asked if there was anything they did not understand.What was George encouraging?
A)feedback
B)a promotion
C)approval
D)participation

Accepted Answer

George was encouraging the board of directors to provide feedback on his proposal, indicating that he was open to questions, clarifications or suggestions.

Question 3

_____________ are the appropriate channels for delegating tasks,coaching,disciplining,and developing good relationships.
A)Face-to-face conversations
B)Telephone conversations
C)Face-to-face and telephone conversations
D)Meetings and face-to-face conversations

Accepted Answer

Face-to-face conversations are the most effective for delegating tasks, coaching, disciplining, and developing good relationships as they allow for clear communication, immediate feedback, and the ability to read non-verbal cues.

Question 4

What process takes place between a sender who encodes a message and transmits it through a channel to a receiver who decodes it and may give feedback?
A)Group process
B)Communication process
C)Quality control process
D)Networking process

Accepted Answer

The communication process is the term used to describe the process that takes place between a sender who encodes a message and transmits it through a channel to a receiver who decodes it and may give feedback. It is a fundamental concept in communication studies and is used to analyze and understand how messages are sent and received between individuals and groups. A) Group process refers to the interactions that take place between members of a group, and may include communication but is not specific to it. C) Quality control process refers to the measures taken to ensure that a product or service meets certain standards of quality. D) Networking process refers to the act of establishing and maintaining professional relationships for the purpose of achieving one's goals.

Question 5

Telephone conversations are appropriate for all of the following except ___________.
A)quick exchanges
B)discussing personal matters
C)reducing travel
D)checking on the status of a project

Accepted Answer

Telephone conversations may not be appropriate for discussing personal matters as they lack the personal touch and visual cues that face-to-face conversations provide. It may be more appropriate to have sensitive or complex discussions in person or through video calls.

Question 6

One of the major disadvantages of oral communications is that __________.
A)it encourages feedback
B)it is fairly easy
C)it is usually fast
D)it leaves a track record

Accepted Answer

One of the major disadvantages of oral communications is that it does not leave a track record, meaning there is no written or recorded proof of what was discussed or agreed upon, which can lead to misunderstandings or disputes later on.

Question 7

Molly and Filippe were having a discussion at work one day about the new computer systems.Molly is British and referred to the new computer system as a smashing success.Filippe heard this and immediately told his supervisor that Molly did not like the new computer system.Which part of the communication process went amiss?
A)Stage 1
B)Stage 2
C)Stage 3
D)Stage 4

Accepted Answer

Filippe misunderstood the meaning of "smashing success," which is a cultural difference in interpretation, indicating a failure in the decoding stage of communication.

Question 8

Which of the following is not considered one of the major communication barriers?
A)noise
B)emotions
C)personality
D)channel selection

Accepted Answer

While personality differences can impact communication, it is not considered one of the major communication barriers. The major communication barriers are considered to be noise, language barriers, physical barriers, time barriers, and cultural barriers. Emotions and channel selection can also act as communication barriers.

Question 9

_________ is the process of transmitting information and meaning.
A)Teamwork
B)Information
C)Communication
D)Analyzing

Accepted Answer

Communication is the process of transmitting information and meaning. This involves sending and receiving messages through various channels and ensuring understanding between the sender and receiver.

Question 10

The CEO of ClubCorp told his vice president to cut costs by 10% or unfortunately,other parts of the budget will have to be cut.This illustrates what form of communication flow?
A)downward vertical
B)upward vertical
C)horizontal
D)grapevine

Accepted Answer

The CEO is communicating a directive to his vice president, which is an example of downward vertical communication. In this form of communication, information flows from higher-level positions to lower-level positions in the organizational hierarchy.

Question 11

___________ are commonly used to send an intraorganizational message.
A)memos
B)letters
C)reports
D)newsletters

Accepted Answer

Memos are commonly used within an organization to send brief messages regarding important announcements, updates, or reminders to employees. They are generally sent within a department or to a specific individual, and are intended for internal use only. Letters, reports, and newsletters are typically more formal and used for external communication or more comprehensive information sharing within and outside the organization.

Question 12

Getting the listener's full attention,questioning them,and asking them to paraphrase the message are all techniques to overcome which communication barrier?
A)noise
B)information overload
C)channel selection
D)poor listening

Accepted Answer

Getting the listener's full attention, questioning them and asking them to paraphrase the message are all techniques to overcome the barrier of poor listening. They help in ensuring that the listener is paying attention, comprehending the message, and can repeat it back in their own words.

Question 13

Lynn is the owner/manager of a fudge factory in the popular resort of Lakeside.She is planning to go on vacation for a week and wants to make sure all the employees know that Juanita,the assistant manager,has legitimate power during the week.Lynn should ___________ describing her plans.
A)send out a newsletter
B)put a notice on the bulletin board in the backroom
C)send out a memo,probably over email
D)send everyone a letter

Accepted Answer

Sending out a memo over email is the most efficient and effective way to communicate with all employees, especially in today's digital age. It is likely that Lynn has all of her employees' email addresses, making it easy to communicate with everyone at once. A newsletter or letter would not be necessary for this specific purpose, and a notice on a bulletin board may not be seen by all employees or taken as seriously as an official memo.

Question 14

The manager of marketing informed an operations supervisor about the layoffs other departments were experiencing.What form of communication is taking place?
A)downward vertical
B)upward vertical
C)horizontal
D)grapevine

Accepted Answer

The answer of The manager of marketing informed an operations...

Question 15

Information technology has had a negative impact on _______________.
A)information richness
B)informational correctness
C)work-life balance
D)quality of work

Accepted Answer

The use of information technology has blurred the line between work and personal life, making it more difficult for individuals to achieve work-life balance. Constant connectivity and the ability to work remotely can lead to burnout and a lack of separation between work and home life.

Question 16

When offering a presentation,one need not ____________.
A)discuss the main points in detail
B)create a visual such as PowerPoint
C)end with a summarization of the main points
D)offer a purpose statement to the audience

Accepted Answer

Creating a visual such as PowerPoint is not always necessary for a presentation, as the effectiveness of a presentation can depend on the context and audience.

Question 17

Which of the following is not considered a quality of useful information?
A)timely
B)detailed
C)relevant
D)understandable

Accepted Answer

While detailed information may be helpful in some contexts, it is not necessarily a requirement for information to be considered useful. Timely, relevant, and understandable information are typically considered more essential qualities of useful information.

Question 18

Molly and Filippe were having a discussion at work one day about the new computer systems.Molly is British and referred to the new computer system as a smashing success.Filippe heard this and immediately told his supervisor that Molly did not like the new computer system.Which communication barrier seems to be at play?
A)perception
B)emotions
C)filtering
D)noise

Accepted Answer

The communication barrier at play is perception, as Filippe misinterpreted Molly's use of British slang "smashing" to mean something negative, when it actually means very successful or excellent.

Question 19

Giving someone a wink or a dirty look would be considered which element of body language?
A)facial expressions
B)vocal quality
C)gestures
D)posture

Accepted Answer

Facial expressions are the element of body language that includes winking and making dirty looks.

Question 20

________ is a global collection of computer networks linked together to exchange data and information.
A)Information technology
B)The Internet
C)Cloud computing
D)LinkedIn

Accepted Answer

The Internet is a global collection of computer networks linked together to exchange data and information. It is a network of networks that connects billions of devices worldwide, allowing them to communicate and share information with each other. Information technology, cloud computing, and LinkedIn are all related to the use of technology, but they are not synonymous with the Internet.

Quiz 13: Communication and Information Technology

During Gene's meeting with his manager,his manager emphasized the great work Gene was doing while briefly mentioning areas for improvement.Which of the following types of communication barriers does this situation represent?

After George presented his proposal to the board of directors,he asked if there was anything they did not understand.What was George encouraging?

_____________ are the appropriate channels for delegating tasks,coaching,disciplining,and developing good relationships.

What process takes place between a sender who encodes a message and transmits it through a channel to a receiver who decodes it and may give feedback?

Telephone conversations are appropriate for all of the following except ___________.

One of the major disadvantages of oral communications is that __________.

Which of the following is not considered one of the major communication barriers?

_________ is the process of transmitting information and meaning.

The CEO of ClubCorp told his vice president to cut costs by 10% or unfortunately,other parts of the budget will have to be cut.This illustrates what form of communication flow?

___________ are commonly used to send an intraorganizational message.

Getting the listener's full attention,questioning them,and asking them to paraphrase the message are all techniques to overcome which communication barrier?

Lynn is the owner/manager of a fudge factory in the popular resort of Lakeside.She is planning to go on vacation for a week and wants to make sure all the employees know that Juanita,the assistant manager,has legitimate power during the week.Lynn should ___________ describing her plans.

The manager of marketing informed an operations supervisor about the layoffs other departments were experiencing.What form of communication is taking place?

Information technology has had a negative impact on _______________.

When offering a presentation,one need not ____________.

Which of the following is not considered a quality of useful information?

Giving someone a wink or a dirty look would be considered which element of body language?

________ is a global collection of computer networks linked together to exchange data and information.