After a particularly difficult day at Common Grounds Coffee, manager Dongfang had to diffuse a fight between two baristas.According to the management role categories, Dongfang was acting as a ___________.
A)liaison
B)negotiator
C)disturbance handler
D)figurehead

Question

Quizplus · Accepted Answer

Dongfang was acting as a disturbance handler, as they were resolving a conflict between employees. A liaison typically coordinates between different groups or organizations, a negotiator works to resolve conflicts between two parties, and a figurehead represents a company or organization in a ceremonial role.

After a Particularly Difficult Day at Common Grounds Coffee, Manager