Question 1

Planning includes all of the following roles, except _________.

Accepted Answer

The four basic roles in the managerial function of planning include entrepreneur, negotiator, spokesperson, and disseminator. Therefore, the role of disseminator is not an exception in planning.

Question 2

During a normal day, Kristian makes a point to talk to others to be up to date on what is occurring as well as to make sure everyone else has the information they need to do their jobs.Kristian is exhibiting which two roles?

Accepted Answer

Kristian is exhibiting the monitor role by gathering information and staying updated. He is also exhibiting the disseminator role by sharing information with others.

Question 3

___________ is a newer management position needed in organizations that focus on team-based structures.

Accepted Answer

A team leader is a newer management position needed in organizations that focus on team-based structures. They are responsible for leading and managing a team of individuals towards achieving common goals and objectives, while fostering collaboration and communication within the team. This role is becoming increasingly important in modern organizational structures where teams are given more autonomy and decision-making power. The other options of top manager, middle manager, and first-line manager are all traditional management positions that have been around for a long time and are not specifically related to team-based structures.

Question 4

Arshdeep works at a local marketing consulting firm, where he has a good deal of responsibility and oversees an office of 10 employees, none of which are managers.Arshdeep is a _____________.

Accepted Answer

Arshdeep is a first-line manager as he oversees employees but none of them are managers, indicating that he is responsible for the day-to-day operations and management of the employees at the lowest level of the organization.

Question 5

The following are responsibilities of top managers, except_________.

Accepted Answer

Executing organization's strategies is typically the responsibility of middle managers, not top managers. Top managers focus on setting the overall direction and long-term goals of the organization.

Question 6

Horacio has been promoted from first-line manager to middle manager.He has spent most of his time ________ and _________ but now expects to spend ______ time on each of the four management functions.

Accepted Answer

As a middle manager, Horacio will likely spend equal time on leading and controlling, as well as on planning and organizing, balancing all four management functions.

Question 7

Maria Elena has been hired as a manger in the accounts receivable department.While trained in accounting, her activities as an accounting manager are often also referred to as ________.

Accepted Answer

As an accounting manager, Maria Elena's activities are related to finance, which includes managing the financial resources of an organization, planning and budgeting, financial analysis, and making strategic financial decisions.  The other options, investments, funds, and profitability, are also important aspects of finance, but they are more specific and narrower in scope compared to the overall responsibilities of a finance manager.

Question 8

Dillon has excellent decision-making skills.These skills will be required if Dillon wishes to one day become a ___________ manager, where the need for such skills is greater than it is for the other levels.

Accepted Answer

Top-level managers are responsible for making strategic decisions for the organization, which requires strong decision-making skills. Functional, first-line, and program managers focus more on operational or day-to-day decision-making in their specific areas of responsibility.

Question 9

After a particularly difficult day at Common Grounds Coffee, manager Dongfang had to diffuse a fight between two baristas.According to the management role categories, Dongfang was acting as a ___________.

Accepted Answer

Dongfang was acting as a disturbance handler, as they were resolving a conflict between employees. A liaison typically coordinates between different groups or organizations, a negotiator works to resolve conflicts between two parties, and a figurehead represents a company or organization in a ceremonial role.

Question 10

Possible titles for first-line managers include the following, except ________.

Accepted Answer

Regional manager is not typically considered a first-line manager position. First-line managers generally oversee a specific team or department, whereas regional managers are typically responsible for multiple locations or areas.

Question 11

After three people developed food poisoning after having coffee at Common Grounds, Dongfang gave an interview to the local news to discuss the shipment of tainted milk that had arrived as the store the previous day.Dongfang is acting as a ________________.

Accepted Answer

Dongfang is speaking on behalf of Common Grounds and addressing the issue at hand, making them a spokesperson. They are not negotiating with anyone, serving as a liaison between parties, or disseminating information to a wider audience.

Question 12

The need for __________ skills remains fairly constant at all three levels of management.

Accepted Answer

Interpersonal skills, such as communication, collaboration, and motivational abilities, are essential at all levels of management, from entry-level to top-level executives. These skills are necessary for building relationships with employees, managing conflict, and ensuring the effective functioning of teams. While technical and organizational skills may vary depending on the level of management, interpersonal skills remain a constant need.

Question 13

Managers play the ____________ role when they interact with people outside of their unit to gain information or favors.

Accepted Answer

The liaison role is specifically concerned with interacting with people outside of one's own unit in order to exchange information or gain favors. Disseminator refers to the role of providing information to others within one's own unit, negotiator refers to resolving conflicts, and figurehead refers to representing the organization in a symbolic or ceremonial capacity. Therefore, D is the correct answer.

Question 14

Someone in middle management might be called which of the following?

Accepted Answer

Middle management typically includes departmental managers or heads who are responsible for overseeing a specific area of the organization. Vice presidents are typically higher up in the organizational hierarchy, while head nurse and crew leader roles may not necessarily be considered middle management positions.

Question 15

Another name for a team leader is a(n) ________________.

Accepted Answer

A team leader is often responsible for guiding a specific project or initiative, so the most accurate alternative name would be "project leader." While options A, B, and C all involve leadership roles, they are not as specific to overseeing a team's work on a particular project.

Question 16

You have been working at a small family-owned medical supply store for the past 5 years but were recently hired by AZTEC, a large medical supply distribution company.While you are excited about this new opportunity, you also know that you will need to adjust to working for a large business.As opposed to your previous job, AZTEC will require ___________ and provide ______________.

Accepted Answer

Large companies like AZTEC typically require formal written objectives to ensure all employees are aligned with the company's goals. They also provide sophisticated computerized control systems to efficiently manage their extensive operations and resources.

Question 17

A manager who is particularly effective at organizing excels at the management role of _____________.

Accepted Answer

Organizing is a key function of resource allocation, which involves coordinating and distributing an organization's resources (such as personnel, materials, and financial assets) to achieve its goals. Therefore, a manager who is effective at organizing is likely to also be effective at resource allocation.

Question 18

A ___________________ coordinates employees and other resources across several functional departments to accomplish a specific goal or task.

Accepted Answer

A project manager is specifically responsible for coordinating employees and resources to complete a specific project or goal. Functional managers are responsible for managing a specific functional area, such as marketing or operations, and production managers are responsible for managing the production process in manufacturing or similar environments. Task managers may coordinate a specific task or set of tasks, but not necessarily across multiple departments.

Question 19

Dillon supervises the activities of both the benefits and training departments; therefore, he is a _______.

Accepted Answer

Dillon oversees multiple departments, which suggests that he is a middle manager. Additionally, the fact that he supervises the activities of these departments implies that he is responsible for managing the work of first-line managers or supervisors within each department, rather than individual team members, which further supports the designation of him as a middle manager.

Question 20

Middle managers should possess technical, interpersonal and decision-making skills; however, ____________________________________.

Accepted Answer

The mix of technical, interpersonal and decision-making skills required for middle managers varies from organization to organization. Some organizations may prioritize technical skills while others may prioritize interpersonal or decision-making skills. Therefore, it is important for middle managers to possess all three skills, but the specific mix required may differ based on the organization's needs and priorities.

Quiz 1: Management and Its History