Mary is a new supervisor working with a preexisting staff that has resisted many of the new policies she has put into place.Mary explains to the staff that the new policies are more effective than the old ones because they save time and energy and allow the staff more time to spend serving customers.How is Mary overcoming resistance with her staff?
A)By creating a win-win situation
B)By creating urgency
C)By clearly state why the change is needed and how it will affect employees
D)By developing a positive trust climate for change

Question

Quizplus · Accepted Answer

Mary is overcoming resistance by clearly stating why the change is needed and how it will affect employees. She is providing them with a reason for the new policies and showing how they will benefit both the staff and the customers. This helps to create a better understanding of the change and reduces the resistance by making it more clear and logical why the change is necessary.

Mary Is a New Supervisor Working with a Preexisting Staff