Question 1

Which of the following is not a type of problem employee?

Accepted Answer

Employees with an illness that prevents them from meeting job performance standards are not considered problem employees as this is a situation beyond their control, and reasonable accommodations may need to be made to support them. The other three options represent types of problem employees.

Question 2

Which of the following is true of women regarding their personal finances?

Accepted Answer

According to research, women are more likely to participate in employer-sponsored retirement plans compared to men. This could be because women tend to live longer and need to save more for retirement.

Question 3

What is the first step of progressive disciplinary action?

Accepted Answer

The first step of progressive disciplinary action is usually an oral warning. This is a simple conversation between the employee and their supervisor in which the issue is discussed and expectations are reinforced. It is important to document this conversation for future reference. Termination should only be considered as a last resort after all other steps have been taken and the employee's behavior or performance has not improved. A written warning may come after an oral warning if the behavior or performance continues.

Question 4

The Sarbanes-Oxley Act addresses corporate __________.

Accepted Answer

The Sarbanes-Oxley Act was passed in response to corporate accounting scandals and addresses corporate governance by establishing standards for financial reporting, internal controls, and ethics. It does not directly address taxation, budgeting, or liability.

Question 5

The only way to continually increase customer satisfaction is to use feedback from the customer to continually improve the products and services.

Accepted Answer

Customer satisfaction can be improved by using their feedback to identify areas of improvement and implementing changes accordingly. This iterative process of gathering feedback and making improvements can lead to increased customer satisfaction over time.

Question 6

As an HR manager of large business, what kind of program should one create to help solve employees' personal and professional problems?

Accepted Answer

An Employee Assistance Program (EAP) provides confidential and professional counseling services, referrals, and resources for employees who are struggling with personal or professional problems. EAPs help employees cope with personal and work-related issues such as stress, substance abuse, financial problems, and relationship issues. It also benefits the employer by improving employee wellness, productivity, and reducing absenteeism and turnover rates.

Question 7

Which of the following is not part of the discipline model?

Accepted Answer

Reinforcing positive behavior is not part of the discipline model. The discipline model typically focuses on addressing and correcting negative behaviors rather than reinforcing positive ones.

Question 8

_____________ is/are a negative voluntary behavior of problem employees that violates significant organizational norms and threatens the well-being of the organization.

Accepted Answer

Deviance refers to negative voluntary behavior that violates significant organizational norms and threatens the well-being of the organization. Perversions and peccadilloes are not appropriate or accurate terms to describe this concept, and exceptions do not necessarily refer to negative behavior.

Question 9

One of Cynthia's factory employees has been coming to work late on a frequent basis.Cynthia is currently meeting with the employee and has just issued him an oral warning regarding his tardiness.At this point, what is the next step of the discipline model?

Accepted Answer

The next step after issuing an oral warning is to get a commitment from the employee to change their behavior and create a plan to prevent future tardiness. This is a proactive approach that allows the employee to take ownership of their performance and improves the chances of a successful outcome. Referring to past feedback or giving the discipline at this stage would be premature and could damage the employer-employee relationship. Summarizing and stating the follow-up is important but should be done after the commitment and plan have been developed.

Question 10

__________ is corrective action to get employees to meet standards and standing plans.

Accepted Answer

Discipline is the corrective action taken to ensure employees adhere to established standards and procedures. It is aimed at correcting behavior or performance that deviates from the organization's expectations.

Question 11

__________ like regular feedback, so give them lots of coaching.

Accepted Answer

Millennials are known for valuing feedback and coaching in the workplace, and they respond well to regular and constructive feedback. The other generations may also appreciate feedback, but it is not as much of a defining characteristic as it is for Millennials.

Question 12

Rework controls are actions taken to minimize negative impacts on customers/stakeholders due to faulty outputs.

Accepted Answer

The answer of Rework controls are actions taken to minimize...

Question 13

Which of the following does not fall into the progressive disciplinary steps?

Accepted Answer

The answer of Which of the following does not fall...

Question 14

The major objective of discipline is to change __________.

Accepted Answer

The major objective of discipline is to change behaviors. Discipline is a method of training people, especially children, to obey rules or a code of behavior. A disciplinary action is taken to correct a behavior that is not acceptable, with the aim of reinforcing positive behavior and preventing repetition of negative behavior. While changing attitudes, perceptions, and beliefs can be a part of discipline, the primary focus is on changing behaviors.

Question 15

Johann, an accounting department manager, notices that one of his employees tends to show anger management issues when faced with a deadline.Which management method should Johann use in this situation?

Accepted Answer

Counseling is the most appropriate method in this situation as it addresses the employee's emotional or personal issues, such as anger management, which are affecting their work performance. Coaching is more focused on improving job performance directly, disciplining is a punitive approach for misconduct, and confronting is a more aggressive approach that may not be suitable for sensitive issues like anger management.

Question 16

Standing plans of policies, procedures, and rules help control or limit behavior.

Accepted Answer

Standing plans, such as policies, procedures, and rules, are put in place precisely to control or limit behavior within an organization. They provide consistency and structure and ensure that everyone in the organization is aware of what is expected of them.

Question 17

Employees are less likely to resist the change of new controls in the workplace if they perceive the controls as fair.

Accepted Answer

Research has shown that employees are less likely to resist change if they perceive it as fair, particularly if they believe that the controls are justified and enforced consistently. This often involves clear communication from management and involving employees in the decision-making process.

Question 18

Sloan is currently training Shelby on the proper way to deliver drinks to a table.Sloan is telling Shelby that when there appears to be a child under the age of 5, she should, by default, bring the drink in a cup with a lid and straw to minimize the risk of spills she would have to then clean up.Which stage of coaching is Sloan using?

Accepted Answer

Sloan is describing the desired performance for Shelby, which is to bring drinks in cups with lids and straws when there are young children at the table to minimize spills. This aligns with coaching stage B, which is to describe desired performance.

Question 19

For standards to be complete, they must cover performance levels in all areas of quantity, quality, time, cost, and behavior.

Accepted Answer

Standards need to cover all areas of quantity, quality, time, cost, and behavior in order to be complete.

Question 20

According to the "3 Is" coaching philosophy, what do you need to be prepared to do the job right?

Accepted Answer

Intensity is the correct answer because it is one of the three "Is" in the coaching philosophy.

Quiz 14: Managing Control Systems, Finances, and People