Which of the following is the most effective opening sentence for a routine reply?
A) Your letter dated February 10 has been forwarded to my attention.
B) Thank you for requesting information about the new ClearSpeak phone.
C) Although we normally do not comply with requests such as yours, we are making an exception this time.
D) We are happy to enclose the information you requested about the ClearSpeak phone.
E) You will be pleased to know that we have received your letter today.

Question

Quizplus · Accepted Answer

Option D begins with a positive statement that sets a friendly tone for the rest of the reply. It also indicates that the information requested is enclosed.

Which of the Following Is the Most Effective Opening Sentence