When Someone Asks You a Question in a Face-To-Face or Telephone

When someone asks you a question in a face-to-face or telephone conversation, ________.

A) you can organize your message exactly as you would when writing a response
B) never begin with a direct answer
C) never admit that you don't have the answer immediately available
D) if your response is likely to disappoint, use the direct organization plan
E) if your response is not controversial, begin with details and lead up to the answer