You work for Say Cheese!, an online digital photo developing service, that also sells specialty photo products. You receive an email from a customer who entered a coupon code when placing her recent order, but didn't receive the 15% discount it promised. In researching the claim, you find that the coupon was for orders with merchandise worth $50 or more. The customer's merchandise was worth only $47. But since she is a customer who has ordered from Say Cheese! before, you decide to grant her claim to receive the 15% discount on her order.
-Which of the following is the best way to state this in your reply?
A) Although you did not meet the requirement of minimum order of $50, we are going to give you the discount anyway.
B) Your merchandise total was not high enough to be eligible for this promotion, but we will make an exception since you are a good customer.
C) Because you are a valued customer, we are happy to credit you 15% of your merchandise total.
D) Even though you didn't order enough to be eligible for this 15% discount, we will go out of our way to give it to you anyway.
E) Because we want your business we will give you this discount even though your merchandise total was below the minimum required for this offer.

Question

Quizplus · Accepted Answer

C) Since you're granting the claim, begin with the positive response. Avoid sounding as if you are doing the customer a favor. This choice is the only one that doesn't sound as if you are doing the customer a favor.

You Work for Say Cheese!, an Online Digital Photo Developing