Question 1

A company like Motorola might establish a goal of reducing its inventory by 50 percent over the next year. To ensure that it reaches this goal, the company could monitor its progress on a quarterly or monthly basis. If the managers at Motorola discover that there is a danger of not achieving this goal, they can take corrective action to adjust for the deficiency. This is a description of the managers' ____ function.
A) controlling
B) directing
C) leading
D) organizing
E) planning

Accepted Answer

The described function of monitoring progress towards a goal and taking corrective action to adjust for deficiencies is an example of controlling.

Question 2

Chris Gomez is a plant manager for National Manufacturing Company. With regard to levels of management, Chris is a(n) ____ manager.
A) first-line
B) middle
C) top
D) executive
E) functional

Accepted Answer

Chris Gomez's position as a plant manager places him in the middle of the management hierarchy, overseeing first-line supervisors and reporting to higher-level executives. Therefore, the best choice is B) middle.

Question 3

Kelly is in charge of both accounting and investments and all of the employees involved with these functions at her firm. Kelly is a(n) ____ manager.
A) executive
B) financial
C) first-line
D) middle
E) operations

Accepted Answer

Kelly is a financial manager because she is in charge of accounting and investments, which are key responsibilities of financial management.

Question 4

The process of evaluating and regulating ongoing activities to ensure that goals are achieved is known as
A) organizing.
B) leading.
C) controlling.
D) motivating.
E) planning.

Accepted Answer

The process of evaluating and regulating ongoing activities to ensure that goals are achieved is known as controlling. Controlling involves monitoring performance, comparing it with goals, and taking corrective action as needed. It is a crucial function of management as it helps to ensure that the organization is on track and making progress towards its objectives.

Question 5

The investment decisions of many traders on Wall Street in the early 2000s led to the downfall of several investment companies, demonstrating that employee goals were not aligned with company goals. This indicates a failure of which basic managerial function?
A) Planning
B) Organizing
C) Leading
D) Motivating
E) Controlling

Accepted Answer

The failure indicated is in the controlling function of management, which involves ensuring that performance does not deviate from standards. Controlling includes monitoring performance, comparing it with goals, and taking corrective action as needed. The misalignment of employee goals with company goals and the subsequent downfall of companies suggest a lack of effective control mechanisms to ensure that employee actions were in line with the company's strategic objectives.

Question 6

The CEO's role at General Electric requires him to spend a great deal of time on planning. This indicates that he is a(n) ____ manager.
A) administrative
B) operations
C) top
D) middle
E) first-line

Accepted Answer

The CEO of General Electric is a top manager, responsible for setting the overall direction and strategy of the company. One of the primary functions of top managers is planning long-term goals and strategies for the organization. Therefore, the CEO's role in spending a great deal of time on planning suggests that he is fulfilling his role as a top manager.

Question 7

The two managerial functions that compose the process of directing an organization are
A) planning and organizing.
B) goal setting and planning.
C) leading and organizing.
D) motivating and leading.
E) planning and leading.

Accepted Answer

Directing an organization involves guiding, influencing, and overseeing employees to achieve organizational goals, which is effectively accomplished through motivating and leading.

Question 8

Accounting and investments are areas within which management field of specialization?
A) Administration
B) Operations
C) Marketing
D) Finance
E) Human resources

Accepted Answer

Accounting and investments are both related to finance, which is the field of specialization within management that deals with financial management, investments, and financial analysis. Therefore, the best choice is D) Finance.

Question 9

A manager who coordinates the activities of operating employees is a(n) ____ manager.
A) first-line
B) middle
C) top
D) executive
E) functional

Accepted Answer

A first-line manager is responsible for supervising and coordinating the activities of operating employees and is typically at the lowest level of management in an organization. B) Middle managers are responsible for managing the activities of first-line managers and are at a higher level of management. C) Top managers are responsible for setting organizational strategy and are at the highest level of management. D) Executive managers are a broad category that includes top managers but may also include other high-level positions such as CEOs, COOs, or CFOs. E) Functional managers are responsible for a specific function or department within an organization, such as finance, marketing, or operations.

Question 10

It is important for a manager to understand the ____ of subordinates in order to encourage effective performance.
A) control needs
B) leadership skills
C) standards
D) financial needs
E) motivations

Accepted Answer

Understanding the motivations of subordinates is crucial for a manager to encourage effective performance. By understanding what drives each individual, a manager can tailor their approach to better engage and motivate them, leading to better performance. Control needs, leadership skills, standards, and financial needs may also be important factors to consider, but understanding motivations should take priority.

Question 11

A large computer company provides well-being seminars free to its employees and provides them with a fitness facility to encourage physical and mental health. The company hopes this will create a satisfying work environment. Which managerial function does this involve?
A) Motivating
B) Organizing
C) Controlling
D) Planning
E) Compensating

Accepted Answer

Motivating involves actions and strategies that encourage employees to achieve their best and contribute to the goals of the organization. Providing well-being seminars and fitness facilities are ways to motivate employees by addressing their physical and mental health needs, thereby potentially increasing their satisfaction and productivity at work.

Question 12

When JCPenney first decided to sell its merchandise online, the manager in charge of the process had to hire a technical staff to create the website, gather other resources necessary for the project, and ensure the site would be introduced in an effective and efficient manner. This is a description of the manager's ____ function.
A) planning
B) organizing
C) goal-setting
D) motivating
E) controlling

Accepted Answer

The manager is performing the organizing function, which involves arranging resources in preparation for achieving the goals set out in the planning stage.

Question 13

Saul Marsiana is the office manager at Beltry, James, and Gwyn Associates. It would be accurate to say that Saul is a(n) ____ manager.
A) top
B) operations
C) middle
D) first-line
E) administrative

Accepted Answer

The answer of Saul Marsiana is the office manager at...

Question 14

Grouping resources and activities to efficiently and effectively accomplish a result is called
A) planning.
B) organizing.
C) directing.
D) controlling.
E) goal setting.

Accepted Answer

Grouping resources and activities is part of the organizing function of management. Planning involves setting goals and determining the necessary resources and activities, directing involves overseeing and coordinating activities, controlling involves monitoring performance and taking corrective action, and goal setting is a component of planning.

Question 15

American Airlines has established a goal of increasing its profits by 12 percent next year. To ensure that the goal is reached, management monitors profits on a monthly basis. After three months, if profits have not increased by 3 percent, management will take corrective action to get the company on track. By doing so, management is carrying out its ____ function(s).
A) planning
B) leading and motivating
C) goal-setting and planning
D) organizing
E) controlling

Accepted Answer

Management is carrying out its controlling function by monitoring profits on a monthly basis and taking corrective action if profits have not increased by 3 percent after three months. The other functions of planning, leading and motivating, goal-setting and planning, and organizing may be involved in achieving the goal of increasing profits, but the specific action described in the scenario is an example of controlling.

Question 16

A plan that outlines alternative courses of action is called a(n) ____ plan.
A) objective
B) tactical
C) strategic
D) contingency
E) operational

Accepted Answer

A contingency plan is specifically designed to outline alternative courses of action in case certain events or situations occur. It is a crucial plan that organizations rely on to manage unexpected events that could impact their operations. While objectives, tactical, strategic, and operational plans also represent important aspects of planning, they are not specifically focused on outlining alternative courses of action.

Question 17

The process of influencing people to work toward a common goal is
A) motivating.
B) leading.
C) a sign of an autocratic leader.
D) a hands-off approach.
E) implementing.

Accepted Answer

The process of influencing people to work toward a common goal is best described as leading. Leading involves guiding, inspiring, and motivating individuals to come together and work as a team in pursuit of a common objective. It may involve various approaches, including setting goals, providing feedback, and facilitating communication to ensure that everyone is working together effectively.

Question 18

Grant is a division manager for a large chemical company. He frequently works to implement the strategies set by the CEO and supervises the activities of the supervisors under him. Grant is a ____ manager.
A) top
B) middle
C) front-line
D) first-line
E) financial

Accepted Answer

Grant is a middle manager as he is responsible for executing strategies set by the CEO and overseeing the activities of supervisors under him.

Question 19

Common job titles associated with ____ management include president, vice president, and chief executive officer.
A) first-line
B) middle
C) top
D) executive
E) functional

Accepted Answer

Common job titles associated with top management include president, vice president, and chief executive officer.

Question 20

As a manager at Johnson Electric, an armature motor manufacturer, Charles is responsible for quality. As he carries out his controlling function, Charles sets the standard for the number of defective parts per million, and then he gathers the data measuring the actual performance. What third step of the control function should Charles take next?
A) Change the standards to match the actual performance.
B) Determine the cause of the discrepancy.
C) Begin planning again.
D) Take corrective action.
E) Motivate his employees.

Accepted Answer

After collecting data, Charles should determine the cause of the discrepancy (B) and then take corrective action (D) to address the issue and improve performance. Changing the standards to match actual performance (A) may not effectively address the root cause of the problem, and beginning planning again (C) would only be necessary if significant changes were needed to the current plan. Motivating employees (E) is also important, but it is not the immediate next step in the control function process.

Quiz 6: Understanding the Management Process

Chris Gomez is a plant manager for National Manufacturing Company. With regard to levels of management, Chris is a(n) ____ manager.

Kelly is in charge of both accounting and investments and all of the employees involved with these functions at her firm. Kelly is a(n) ____ manager.

The process of evaluating and regulating ongoing activities to ensure that goals are achieved is known as

The investment decisions of many traders on Wall Street in the early 2000s led to the downfall of several investment companies, demonstrating that employee goals were not aligned with company goals. This indicates a failure of which basic managerial function?

The CEO's role at General Electric requires him to spend a great deal of time on planning. This indicates that he is a(n) ____ manager.

The two managerial functions that compose the process of directing an organization are

Accounting and investments are areas within which management field of specialization?

A manager who coordinates the activities of operating employees is a(n) ____ manager.

It is important for a manager to understand the ____ of subordinates in order to encourage effective performance.

A large computer company provides well-being seminars free to its employees and provides them with a fitness facility to encourage physical and mental health. The company hopes this will create a satisfying work environment. Which managerial function does this involve?

Saul Marsiana is the office manager at Beltry, James, and Gwyn Associates. It would be accurate to say that Saul is a(n) ____ manager.

Grouping resources and activities to efficiently and effectively accomplish a result is called

A plan that outlines alternative courses of action is called a(n) ____ plan.

The process of influencing people to work toward a common goal is

Grant is a division manager for a large chemical company. He frequently works to implement the strategies set by the CEO and supervises the activities of the supervisors under him. Grant is a ____ manager.

Common job titles associated with ____ management include president, vice president, and chief executive officer.