Care should be taken to avoid stereotyping services as being all too human,and,therefore,difficult to control for quality and productivity.

Question

Quizplus · Accepted Answer

Stereotyping services as being all too human can lead to a belief that quality and productivity cannot be controlled. However, this can lead to a self-fulfilling prophecy where lower expectations result in lower performance. Hence, care should be taken to avoid such stereotyping.

Care Should Be Taken to Avoid Stereotyping Services as Being